Technical Support Analyst - Bullhorn Back Office
Company Name:
Bullhorn
In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Bullhorn's Back Office software product. In assessing and resolving end-user questions you will work to ensure that our core team of Analysts and Engineers continue to deliver world-class technical and application support to Bullhorn's dynamic and growing customer base.
Responsibilities
Help resolve financially based software and technical questions for the customer efficiently and effectively
Gather the required information necessary in order to best handle customer software and technical inquiries
Manage customer expectations regarding estimated response times for issue resolution
Extensively research and document customer issues
Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
Partner with Technical Support team members on various strategic projects when needed
Required Skills/Qualities
Bachelor's degree from an accredited University or College
Must have 1
year work experience in delivering software support
Must have 1
year work experience in a Payroll/Financial/Accounting role
Must have passion for being part of a hard working, winning team
Must have ability to multi-task in a fast paced environment
Must have excellent ability to learn and articulate financial, software-related, and technical concepts
Must have strong active listening skills
Must have excellent Customer Service skills
Must have strong attention to detail when communicating with customers (verbal & written)
Must have ability to empathize with customers and convey confidence
Must have familiarity with Microsoft Word, Excel, and Outlook
Must have familiarity with QuickBooks
Apply now using this link: https://www.hirebridge.com/v3/application/applink.aspx?cid=6882&jid=237086Estimated Salary: $20 to $28 per hour based on qualifications.
Bullhorn
In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Bullhorn's Back Office software product. In assessing and resolving end-user questions you will work to ensure that our core team of Analysts and Engineers continue to deliver world-class technical and application support to Bullhorn's dynamic and growing customer base.
Responsibilities
Help resolve financially based software and technical questions for the customer efficiently and effectively
Gather the required information necessary in order to best handle customer software and technical inquiries
Manage customer expectations regarding estimated response times for issue resolution
Extensively research and document customer issues
Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
Partner with Technical Support team members on various strategic projects when needed
Required Skills/Qualities
Bachelor's degree from an accredited University or College
Must have 1
year work experience in delivering software support
Must have 1
year work experience in a Payroll/Financial/Accounting role
Must have passion for being part of a hard working, winning team
Must have ability to multi-task in a fast paced environment
Must have excellent ability to learn and articulate financial, software-related, and technical concepts
Must have strong active listening skills
Must have excellent Customer Service skills
Must have strong attention to detail when communicating with customers (verbal & written)
Must have ability to empathize with customers and convey confidence
Must have familiarity with Microsoft Word, Excel, and Outlook
Must have familiarity with QuickBooks
Apply now using this link: https://www.hirebridge.com/v3/application/applink.aspx?cid=6882&jid=237086Estimated Salary: $20 to $28 per hour based on qualifications.
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