Night Manager
Company Name:
Omni Hotels
Night Manager - (26282)
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Job Title
Night Manager
Location
Parker House - Boston, MA 2108 US (Primary)
Omni Hotel Overview
Parker House
As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished d cor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.
Job Description
Summary: To work closely with the Front Office Manager and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities:
Handle all training with associates to ensure Omni Standards.
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, SpecialRequests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Job Requirements
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Hotel Front Office experience is required with Night Audit experience preferred
Must have previous management experience and the ability to handle stressful situations under pressure
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software.
Job Type
Full-time
Job Classification
Category
Front Office Operations, Rooms OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
Omni Hotels
Night Manager - (26282)
This details all the information about the job posting.
Share this job as a link in your status update to LinkedIn.
Job Title
Night Manager
Location
Parker House - Boston, MA 2108 US (Primary)
Omni Hotel Overview
Parker House
As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished d cor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.
Job Description
Summary: To work closely with the Front Office Manager and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities:
Handle all training with associates to ensure Omni Standards.
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, SpecialRequests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Job Requirements
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Hotel Front Office experience is required with Night Audit experience preferred
Must have previous management experience and the ability to handle stressful situations under pressure
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software.
Job Type
Full-time
Job Classification
Category
Front Office Operations, Rooms OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
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