Customer Success Manager
Rocket Alumni Solutions Rocket Alumni Solutions Boston, MA Boston, MA Full-time Full-time $75,000 - $100,000 a year $75,000 - $100,000 a year Customer Success Specialist:
Key Responsibilities Manage customer service support line (Zoom, Phone & live chat) Manage our data entry team members and be responsible for interpreting various data formats (spreadsheets, PDFs, word documents) and translate them into organized structures Engage in client onboarding, ensuring that new clients are familiar with data upload processes Continuously analyze existing customer websites to ensure they are effectively using the platform Interface between the design team and engineering teams to complete customer requests.
When applicable, handle these design and technical issues yourself.
Report to senior management on customer satisfaction and areas of improvement Develop support materials for the company's knowledge base Required Qualifications Proficiency with Excel, Google Suite (Gmail, Sheets, Docs), and ChatGPT Comfortable working remotely with a reliable internet connection and quiet environment Ability to manage the support hotline during Rocket hours (8am - 6pm EST) Excellent attention to detail, communication and organizational skills Able to lead and motivate others Results-driven; willing to do whatever it takes to accomplish the goal Preferred Qualifications 4
years of experience in a Customer Service Role Experience using a CRM platform Interest in sports Ability to work in a fast paced environment Job Type:
Full-time Pay:
$75,000.
00 - $100,000.
00 per year
Benefits:
Flexible schedule Paid time off Work from home Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Boston, MA 02116:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
We are seeking a highly Tech Savvy individual for this role.
Do you get excited by the newest technologies and continuously utilize technology to become more efficient? Are you excited by a small startup (6 people) environment and working directly with the CEO? Are you able to work in the office during most weekdays? It is at 500 Boylston St, Boston, MA.
We have a preference for ambitious recent college graduates that are seeking startup experience, are eager to learn, and want to grow with the business.
Is this you? Education:
Bachelor's (Required)
Experience:
Graphic Design:
4 years (Required) Data management:
4 years (Required) Computer science:
4 years (Required) ChatGPT:
1 year (Required) Marketing:
1 year (Required) Sports:
4 years (Required) Customer service:
1 year (Preferred) Language:
English (Required) Work Location:
Hybrid remote in Boston, MA 02116.
Estimated Salary: $20 to $28 per hour based on qualifications.
Key Responsibilities Manage customer service support line (Zoom, Phone & live chat) Manage our data entry team members and be responsible for interpreting various data formats (spreadsheets, PDFs, word documents) and translate them into organized structures Engage in client onboarding, ensuring that new clients are familiar with data upload processes Continuously analyze existing customer websites to ensure they are effectively using the platform Interface between the design team and engineering teams to complete customer requests.
When applicable, handle these design and technical issues yourself.
Report to senior management on customer satisfaction and areas of improvement Develop support materials for the company's knowledge base Required Qualifications Proficiency with Excel, Google Suite (Gmail, Sheets, Docs), and ChatGPT Comfortable working remotely with a reliable internet connection and quiet environment Ability to manage the support hotline during Rocket hours (8am - 6pm EST) Excellent attention to detail, communication and organizational skills Able to lead and motivate others Results-driven; willing to do whatever it takes to accomplish the goal Preferred Qualifications 4
years of experience in a Customer Service Role Experience using a CRM platform Interest in sports Ability to work in a fast paced environment Job Type:
Full-time Pay:
$75,000.
00 - $100,000.
00 per year
Benefits:
Flexible schedule Paid time off Work from home Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Boston, MA 02116:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
We are seeking a highly Tech Savvy individual for this role.
Do you get excited by the newest technologies and continuously utilize technology to become more efficient? Are you excited by a small startup (6 people) environment and working directly with the CEO? Are you able to work in the office during most weekdays? It is at 500 Boylston St, Boston, MA.
We have a preference for ambitious recent college graduates that are seeking startup experience, are eager to learn, and want to grow with the business.
Is this you? Education:
Bachelor's (Required)
Experience:
Graphic Design:
4 years (Required) Data management:
4 years (Required) Computer science:
4 years (Required) ChatGPT:
1 year (Required) Marketing:
1 year (Required) Sports:
4 years (Required) Customer service:
1 year (Preferred) Language:
English (Required) Work Location:
Hybrid remote in Boston, MA 02116.
Estimated Salary: $20 to $28 per hour based on qualifications.
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