Helpdesk Support Specialist
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments.
We are currently sourcing for a Helpdesk Support Specialist to work in Fidelity s Enterprise Technology Group in Boston, MA.
TeamThe team works with both investment & technology professionals to support Asset Management Technology (AMT) solutions for our Equity, High Income & Fidelity Asset Management Solutions groups.
AMT is an integral part of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that enable Fidelity to achieve a competitive advantage globally.
The team works to assess and mitigate the business impact of production incidents every day.
We analyze and solve customer reported issues and handle a variety of service requests.
We work very closely with Operations on incident triage, communications & trending.
We are the first point of contact for all technology issues ranging from routine to very complex.
RoleWe are looking for a candidate to join our Investment Technology Helpdesk within the Enterprise Infrastructure & Operations (EI&O) organization.
In this customer facing role, you will provide application support to Investment Professionals within Asset Management.
This is an outstanding opportunity to gain exposure to a wide variety of technologies in a core Fidelity business!The Expertise You Have and The Skills You Bring Bachelor s degree preferred in Computer Science, Information Systems, or related subject area.
Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred.
Outstanding interpersonal skills both written and verbal.
Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time).
Experience driving major incidents involving multi-functional teams.
Develop communications to keep the business and technology teams informed.
Participates in root cause identification and problem management discussions.
Experience with systems administration and handling physical and virtual desktops, active directory services, and cloud hosted services.
Experience supporting databases, applications, and infrastructure in an AWS Cloud environment.
Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch.
Good understanding and working knowledge of ITIL framework and ITSM practices.
Experience with reporting tools like Tableau or PowerBI.
Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience & reduce risk to production.
COVID Work PolicySafety is our top priority.
Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach.
You ll be spending some of your time onsite depending on the nature and needs of your role.
Dynamic Working Post PandemicOur aim is to combine the best of working offsite with coming together in person.
For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you ll want to enjoy the benefits of coming together in person face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.
Company OverviewFidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry.
We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.
S.
-based regional and investor center locations.
If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource.
Apply today at FTSJobs.
com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.
com.
Information about Fidelity InvestmentsAt Fidelity Investments, our customers are at the heart of everything we do.
As a privately held company with a rich 75-year history, our mission has remained the same since our founding:
to strengthen the financial well-being of our clients.
We help people invest and plan for their future.
We assist companies and non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
For information about working at Fidelity, visit FidelityCareers.
com.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
Recommended Skills Active Directory Group Asset Management Business Process Improvement Cloudwatch Communication Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
We are currently sourcing for a Helpdesk Support Specialist to work in Fidelity s Enterprise Technology Group in Boston, MA.
TeamThe team works with both investment & technology professionals to support Asset Management Technology (AMT) solutions for our Equity, High Income & Fidelity Asset Management Solutions groups.
AMT is an integral part of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that enable Fidelity to achieve a competitive advantage globally.
The team works to assess and mitigate the business impact of production incidents every day.
We analyze and solve customer reported issues and handle a variety of service requests.
We work very closely with Operations on incident triage, communications & trending.
We are the first point of contact for all technology issues ranging from routine to very complex.
RoleWe are looking for a candidate to join our Investment Technology Helpdesk within the Enterprise Infrastructure & Operations (EI&O) organization.
In this customer facing role, you will provide application support to Investment Professionals within Asset Management.
This is an outstanding opportunity to gain exposure to a wide variety of technologies in a core Fidelity business!The Expertise You Have and The Skills You Bring Bachelor s degree preferred in Computer Science, Information Systems, or related subject area.
Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred.
Outstanding interpersonal skills both written and verbal.
Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time).
Experience driving major incidents involving multi-functional teams.
Develop communications to keep the business and technology teams informed.
Participates in root cause identification and problem management discussions.
Experience with systems administration and handling physical and virtual desktops, active directory services, and cloud hosted services.
Experience supporting databases, applications, and infrastructure in an AWS Cloud environment.
Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch.
Good understanding and working knowledge of ITIL framework and ITSM practices.
Experience with reporting tools like Tableau or PowerBI.
Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience & reduce risk to production.
COVID Work PolicySafety is our top priority.
Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach.
You ll be spending some of your time onsite depending on the nature and needs of your role.
Dynamic Working Post PandemicOur aim is to combine the best of working offsite with coming together in person.
For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you ll want to enjoy the benefits of coming together in person face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.
Company OverviewFidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry.
We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.
S.
-based regional and investor center locations.
If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource.
Apply today at FTSJobs.
com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.
com.
Information about Fidelity InvestmentsAt Fidelity Investments, our customers are at the heart of everything we do.
As a privately held company with a rich 75-year history, our mission has remained the same since our founding:
to strengthen the financial well-being of our clients.
We help people invest and plan for their future.
We assist companies and non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
For information about working at Fidelity, visit FidelityCareers.
com.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
Recommended Skills Active Directory Group Asset Management Business Process Improvement Cloudwatch Communication Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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