Help Desk Support Specialist
Thank you for your interest in careers at EBNHC! Everywhere you turn, you can feel it.
There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.
From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal candidate account! Current Employees of EBNHC - Please use the internal careers (https:
//www.
myworkday.
com/ebnhc/d/task/1422$794.
htmld) portal to apply for positions.
To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.
ebnhc.
org (http:
//http//careers.
ebnhc.
org/).
Time Type:
Full timeDepartment:
ITAll Locations:
East BostonDescription:
We are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner.
You will be considered the IT Departments front liner and you will solve basic technical problems and provide support for all users of the Health Center's systems.
The goal is to make sure that customer value is maintained to the standards set forth by the Health Center.
Provides Help Desk support - 1st responder
Provide first level contact and convey resolutions to customer issues
Assists users with their problem by helping directly if possible.
Educate users on how to resolve problems in the future and walk customers through problem solving process
Track, route, and redirect problems to correct resources
Follow up with customers, provide feedback and see problems through to resolution
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services
Troubleshooting remote access problems
Troubleshooting end user problems with RSA, Citrix and VPN technologies
AD administration
Resetting passwords
Provide face to face service to users when required
PC setup and Application install
Log all issues to the Helpdesk ticketing system
Assists in the protection and security of system data
Maintains the back-up tapes rotation of tapes for the computer systems
Assists in the testing of new/upgraded systems
Participates in the test plan as appropriate for specific systems and applications
Continuing education
Participate in vendor training or internal training on computer system or enhancements
Maintains and develops new skills through participation in internal or external continuing education programs, as appropriate
Other duties as assigned
Work together with the IT department team on assigned projects
Maintain supply cabinet, including ordering or supplies and paper for copier and printers
Other duties may be assigned similar to but not limited to maintaining the EBNHC home pageKnowledge, Skills and Abilities Required
Experience
At least one (1) year in computer operations/Helpdesk
Skills/Abilities
Proven working experience in providing help desk support
Working knowledge of help desk software, databases, and remote control
Excellent customer service skills
Excellent verbal and written communication skills
Proven organizational ability
Demonstrated computer literacy skills and a willingness to learn new applications
Knowledge of PC's, Windows, Office applications
Epic Helpdesk a PlusThere's a reason East Boston Neighborhood Health Center is ranked as one of the Top Places to Work by The Boston Globe.
It is because we are committed to maintaining a truly supportive and welcoming environment - for both our employees and our patients - that reflects our mission and culture.
A huge focus of which is to offer important benefits so you can be your best inside and outside of work.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement.
Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More Recommended Skills Administration Citrix Systems Communication Computer Literacy Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.
From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal candidate account! Current Employees of EBNHC - Please use the internal careers (https:
//www.
myworkday.
com/ebnhc/d/task/1422$794.
htmld) portal to apply for positions.
To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.
ebnhc.
org (http:
//http//careers.
ebnhc.
org/).
Time Type:
Full timeDepartment:
ITAll Locations:
East BostonDescription:
We are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner.
You will be considered the IT Departments front liner and you will solve basic technical problems and provide support for all users of the Health Center's systems.
The goal is to make sure that customer value is maintained to the standards set forth by the Health Center.
Provides Help Desk support - 1st responder
Provide first level contact and convey resolutions to customer issues
Assists users with their problem by helping directly if possible.
Educate users on how to resolve problems in the future and walk customers through problem solving process
Track, route, and redirect problems to correct resources
Follow up with customers, provide feedback and see problems through to resolution
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services
Troubleshooting remote access problems
Troubleshooting end user problems with RSA, Citrix and VPN technologies
AD administration
Resetting passwords
Provide face to face service to users when required
PC setup and Application install
Log all issues to the Helpdesk ticketing system
Assists in the protection and security of system data
Maintains the back-up tapes rotation of tapes for the computer systems
Assists in the testing of new/upgraded systems
Participates in the test plan as appropriate for specific systems and applications
Continuing education
Participate in vendor training or internal training on computer system or enhancements
Maintains and develops new skills through participation in internal or external continuing education programs, as appropriate
Other duties as assigned
Work together with the IT department team on assigned projects
Maintain supply cabinet, including ordering or supplies and paper for copier and printers
Other duties may be assigned similar to but not limited to maintaining the EBNHC home pageKnowledge, Skills and Abilities Required
Experience
At least one (1) year in computer operations/Helpdesk
Skills/Abilities
Proven working experience in providing help desk support
Working knowledge of help desk software, databases, and remote control
Excellent customer service skills
Excellent verbal and written communication skills
Proven organizational ability
Demonstrated computer literacy skills and a willingness to learn new applications
Knowledge of PC's, Windows, Office applications
Epic Helpdesk a PlusThere's a reason East Boston Neighborhood Health Center is ranked as one of the Top Places to Work by The Boston Globe.
It is because we are committed to maintaining a truly supportive and welcoming environment - for both our employees and our patients - that reflects our mission and culture.
A huge focus of which is to offer important benefits so you can be your best inside and outside of work.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement.
Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More Recommended Skills Administration Citrix Systems Communication Computer Literacy Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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