Helpline Training Coordinator
HELPLINE TRAINING COORDINATOR Samaritans, Inc Samaritans, Incis the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a weekSamaritans' purpose is to alleviate despair, isolation, distress and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to reduce the stigma associated with suicideFor over 40 years, Samaritans volunteers - selected, trained and supported by a dedicated professional staff - have provided compassionate and non-judgmental support free of charge for callers to its HelplinesSamaritans' volunteers and staff now provide a full range of suicide prevention, intervention, and postvention services through community education and outreach; a phone and text-based crisis service Helpline for those in distress; and grief support groups and personal visits which assist families impacted by a suicide loss in their grieving and healing processThis growing organization provides services that make our communities healthier and happier and provides a working environment that celebrates the positive and lifesaving work that occurs here each and every dayABOUT THE POSITION:
The Helpline Training Coordinator (HTC) trains, educates and supports staff and volunteers so they are prepared to answer calls and texts on our 24/7 helplineThe HTC works to fulfill our mission - to prevent suicide and offer hope and support to those affectedThis position supports the Helpline Training Manager with administrative tasks related to training organization and preparationThis position requires the ability to have a flexible schedule for training, with evening and weekend requirementsKEY
Responsibilities:
Assist HTM in leading volunteer training for helpline, text and chat befriending services Support the Helpline Training program by completing administrative responsibilities related to training Support volunteers as they progress through training by facilitating roleplays Utilize a Learning Management System to assist HTM in creating and maintaining training content Evaluate overall training and monthly class trends to continue strengthening current Helpline Training Coordinate Refresher Training for returning volunteers Assist HTM in building and sustaining annual training for established volunteers Train, onboard, and support roleplay mentors Support the growth and development of volunteers including identifying and helping to create continuing education opportunities Maintain current and accurate records and files through the Volunteer Module of Salesforce Other responsibilities as assigned by HTM REPORTS TO:
Helpline Training Manager (HTM) KEY QUALIFICATIONS & CHARACTERISTICS:
Minimum 2 years of professional experience in training and or/teaching Experience with training remotely a plus Knowledge of the field of suicide and suicide prevention preferred Familiarity and or experience with Learning Management Systems Strong communication skills, including the ability to make effective and persuasive presentations Adept at interacting with others in person, over the phone, on zoom, or via email Ability to work with sensitive information and maintain confidentiality Ability to work independently and collaboratively to maximize teamwork across the organization Must be able to evaluate problems accurately and resolve conflict displaying good, sound judgment SPECIAL REQUIREMENTS:
Successful completion of the Befriender Training and minimum 2 learning shifts on the helpline after hire Responsible for staffing Helpline if volunteers are not available to ensure 24/7 service Must be able to flex schedule and work 4-5 evenings per month and occasional weekends as needed On-call rotation:
Provides on-call support to volunteers for urgent situations in rotation with 4-6 teammates Supports interns from local colleges and universities through supervision and evaluations Collaborating with the Crisis Services team to promote the engagement of and maintain community amongst our call/text takers Support and attend Samaritans key fundraising events STARTING SALARY &
Benefits:
$60,000 Salary Employer matched 401(k) Plan Short and Long-Term Disability coverage as well as Life Insurance Health, Dental and Vision insurance Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days) Paid Family Medical Leave benefits 14 paid holidays Direct deposit payroll Out of state applicants will be required to relocate to Massachusetts within six months of employment and also work the same hybrid schedule as all employeesSamaritans' employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemptionAn offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemptionCurrently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hiresSamaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serveCandidates of color, bilingual, and bicultural candidates are strongly encouraged to applyEquity, Justice and Inclusion - We value the full diverse community which our organization servesAs such we endeavor to make our organization reflective and representative, striving to enable access to our services regardless of identity, beliefs, or circumstancesWe aspire to embrace change and to encourage growth.
Recommended Skills Child Care Communication Confidentiality Employee Assistance Programs Fundraising Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
The Helpline Training Coordinator (HTC) trains, educates and supports staff and volunteers so they are prepared to answer calls and texts on our 24/7 helplineThe HTC works to fulfill our mission - to prevent suicide and offer hope and support to those affectedThis position supports the Helpline Training Manager with administrative tasks related to training organization and preparationThis position requires the ability to have a flexible schedule for training, with evening and weekend requirementsKEY
Responsibilities:
Assist HTM in leading volunteer training for helpline, text and chat befriending services Support the Helpline Training program by completing administrative responsibilities related to training Support volunteers as they progress through training by facilitating roleplays Utilize a Learning Management System to assist HTM in creating and maintaining training content Evaluate overall training and monthly class trends to continue strengthening current Helpline Training Coordinate Refresher Training for returning volunteers Assist HTM in building and sustaining annual training for established volunteers Train, onboard, and support roleplay mentors Support the growth and development of volunteers including identifying and helping to create continuing education opportunities Maintain current and accurate records and files through the Volunteer Module of Salesforce Other responsibilities as assigned by HTM REPORTS TO:
Helpline Training Manager (HTM) KEY QUALIFICATIONS & CHARACTERISTICS:
Minimum 2 years of professional experience in training and or/teaching Experience with training remotely a plus Knowledge of the field of suicide and suicide prevention preferred Familiarity and or experience with Learning Management Systems Strong communication skills, including the ability to make effective and persuasive presentations Adept at interacting with others in person, over the phone, on zoom, or via email Ability to work with sensitive information and maintain confidentiality Ability to work independently and collaboratively to maximize teamwork across the organization Must be able to evaluate problems accurately and resolve conflict displaying good, sound judgment SPECIAL REQUIREMENTS:
Successful completion of the Befriender Training and minimum 2 learning shifts on the helpline after hire Responsible for staffing Helpline if volunteers are not available to ensure 24/7 service Must be able to flex schedule and work 4-5 evenings per month and occasional weekends as needed On-call rotation:
Provides on-call support to volunteers for urgent situations in rotation with 4-6 teammates Supports interns from local colleges and universities through supervision and evaluations Collaborating with the Crisis Services team to promote the engagement of and maintain community amongst our call/text takers Support and attend Samaritans key fundraising events STARTING SALARY &
Benefits:
$60,000 Salary Employer matched 401(k) Plan Short and Long-Term Disability coverage as well as Life Insurance Health, Dental and Vision insurance Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days) Paid Family Medical Leave benefits 14 paid holidays Direct deposit payroll Out of state applicants will be required to relocate to Massachusetts within six months of employment and also work the same hybrid schedule as all employeesSamaritans' employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemptionAn offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemptionCurrently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hiresSamaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serveCandidates of color, bilingual, and bicultural candidates are strongly encouraged to applyEquity, Justice and Inclusion - We value the full diverse community which our organization servesAs such we endeavor to make our organization reflective and representative, striving to enable access to our services regardless of identity, beliefs, or circumstancesWe aspire to embrace change and to encourage growth.
Recommended Skills Child Care Communication Confidentiality Employee Assistance Programs Fundraising Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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