Security Monitor
3.
5 Boston, MA Boston, MA Full-time Full-time $34.
07 an hour $34.
07 an hour 1 day ago 1 day ago 1 day ago Salary $34.
07 Hourly Location 45 High Street, Boston Job Type Full-Time Job Number 23-19929 Department MBTA - Security Area 099-Security Department Opening Date 12/07/2023 Closing Date 12/21/2023 11:
59 PM Eastern Union Affiliation L589 Carmen's Non-Misc Safety Sensitive Yes; this is a Safety Sensitive position.
Employees in this role will be subject to periodic physical examinations plus random drug and alcohol testing.
Essential Classification (Emergency Staff) Yes; this position is classified as essential.
Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.
On-Call or 24/7 Yes; this position is classified as on-call or 24/7.
Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel.
At the MBTA, we envision a thriving region enabled by a best-in-class transit system.
Our mission is to serve the public by providing safe, reliable, and accessible transportation.
MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.
This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary The Security Monitor is responsible for monitoring, answering, and coordinating critical MBTA security alarm situations and security system issues spanning the rail, bus, commuter rail, and other transportation modes and services.
This position is based at 45 High Street, although intermittently security and public safety circumstances may require working from 10 Park Plaza or other locations in the Boston area as directed.
Duties & Responsibilities Serve as 24/7 on-site departmental liaison at the MBTA Operations building for issues pertaining to facility security and preparedness Acknowledges, reviews, and initiates response to system generated alarms using available information such as video, logs, and on-scene personnel.
Provides first line technical and application support to MBTA video workstation users.
Coordinates alarm and incident response with MBTA Transit Police, MBTA Operations, MBTA Engineering & Maintenance, and other transportation and public safety agencies and departments.
Proactively monitors MBTA and MBTA Transit Police public safety radio channels to identify incidents requiring video or other security support.
Receives MBTA and other incident reports, classifies them by severity and type, and generates notifications to affected stakeholders.
Identifies patterns, trends, issues, gaps, and other issues requiring escalation and follow- up by management or other parties.
Performs reviews of MBTA employee and MBTA contractor alarm and access logs to identify security violations, system issues, and other discrepancies requiring resolution.
Conducts quarterly or more frequent audit of all MBTA security cameras to ensure proper functionality, including connectivity, picture quality, orientation, and more; generates report with full results and follows up with other staff and maintenance contractor to ensure issues are addressed.
Monitors, diagnoses, reports on, and issues maintenance work orders regarding the operational status of MBTA security system devices, such as cameras, access controls, tunnel intrusion alarms, emergency callboxes, and platform train monitors.
Performs regular audits and constant video monitoring of operational status of MBTA systems including vehicle facility gates.
Assists with MBTA security-related investigations, which may include the review of video, alarms, and access logs, reports, and other information and resources.
Coordinates with, assists with oversight of, and provides operational direction to MBTA security guards at 45 High Street, 10 Park Plaza, and elsewhere.
Makes recommendations regarding MBTA security monitoring SOPs to identify process improvements.
Understands and follows all MBTA and departmental standard operating procedures and policies relating to security incident response, notifications, and safety.
Provides real time access to MBTA facility doors and vehicle gates for employees, contractors, and public safety personnel during emergencies or as directed.
Supports partner agencies, including Keolis, Boston Harbor Cruises, MassDOT, and others via similar activities and duties as needed and directed.
Performs other duties of a similar nature as assigned by Security Supervisor, Deputy Director of Security Operations, Director of Security and Emergency Management, or other S&EM management.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Shifts may vary, potentially requiring the selected candidate to work nights, holidays and weekends.
This position supports a 24/7 security monitoring operation, and the individual in this position must be able and willing to work any shifts assigned, whether routinely or by exception including but not limited to:
severe weather conditions, special events, public safety incidents, emergencies or any other circumstances that may potentially impact the MBTA or its partner agencies.
Have the ability and willingness to work from alternate locations as directed.
Perform related duties and projects as assigned.
Physical Demands and Working Conditions This position will work in an office environment.
Available to work all shifts and locations as assigned or directed Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service Have the ability to work any and all shifts and/or locations assigned or directed.
Minimum Requirements & Qualifications Associates degree in technology or security related field.
2
years' experience working in a coordination, dispatch, control, operations center or equivalent applicable experience required.
Experience operating in an environment where security is critical to operations and safety.
Experience operating a computer and utilizing and multi-tasking between various applications.
Experience working in the field of security with security-related systems, devices, networks.
Experience using video surveillance, access control, and alarm intrusion software and systems.
Experience listening to and using public safety radio systems.
Sound judgment and ability to prioritize and multi-task under stressful conditions.
Excellent customer service, teamwork, and interpersonal skills Preferred Experience and Required Skills Experience working with transit modes and in a transit environment preferred.
Experience with physical security and project management applications such as Genetec, Stentofon, Lenel, Smartsheet, BOX, and Microsoft Office strongly preferred.
Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement.
An Associate's degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor's degree requirement.
A Master's degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience Job Conditions:
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc.
in English Ability to provide internal and external customers with courteous and professional experiences Ability to work effectively independently and as part of a team (or supervise, if required) Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection) Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service Disclaimers and Definitions:
General
Disclaimer:
The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Deadlines:
Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment:
The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job.
Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
See job description for role-specific requirements.
Work Eligibility:
Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens).
However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions.
International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA.
In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.
S.
Safety Sensitive Positions:
Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions:
Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff:
During declared states of emergency, employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations:
The MBTA makes reasonable accommodations for applicants with disabilities.
If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or email protected .
Diversity, Equity, and Inclusion:
The MBTA is an Equal Employment Opportunity Employer.
For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.
com/careers-app-definitions.
Employment Benefits at the MBTA The MBTA offers comprehensive benefits packages to employees.
Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply.
Benefits that may apply to your position include the following:
Insurance:
Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability Paid Time Off (PTO):
Vacation, Personal Days, Sick Leave, Paid Holidays Retirement:
pension or deferred compensation 401(a), plus MBTA contributions Tuition Reimbursement (up to $10,000 per year) Public Service Loan Forgiveness (PSLF) for student loans Commuter Choice Parking Program:
pre-tax benefits for parking Flexible Spending Account (FSA):
pre-tax benefits for healthcare-related expenses Discounted tickets for concerts, movies, travel / vacation, etc.
via TicketsAtWork.
com Shopping discounts via GovX.
com Verizon and AT&T service discounts And more The above information is meant to be a general overview of the benefit programs offered by the MBTA.
This summary is not a contract and is not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.
The MBTA is an Affirmative Action/Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Boston, MA Boston, MA Full-time Full-time $34.
07 an hour $34.
07 an hour 1 day ago 1 day ago 1 day ago Salary $34.
07 Hourly Location 45 High Street, Boston Job Type Full-Time Job Number 23-19929 Department MBTA - Security Area 099-Security Department Opening Date 12/07/2023 Closing Date 12/21/2023 11:
59 PM Eastern Union Affiliation L589 Carmen's Non-Misc Safety Sensitive Yes; this is a Safety Sensitive position.
Employees in this role will be subject to periodic physical examinations plus random drug and alcohol testing.
Essential Classification (Emergency Staff) Yes; this position is classified as essential.
Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.
On-Call or 24/7 Yes; this position is classified as on-call or 24/7.
Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel.
At the MBTA, we envision a thriving region enabled by a best-in-class transit system.
Our mission is to serve the public by providing safe, reliable, and accessible transportation.
MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.
This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary The Security Monitor is responsible for monitoring, answering, and coordinating critical MBTA security alarm situations and security system issues spanning the rail, bus, commuter rail, and other transportation modes and services.
This position is based at 45 High Street, although intermittently security and public safety circumstances may require working from 10 Park Plaza or other locations in the Boston area as directed.
Duties & Responsibilities Serve as 24/7 on-site departmental liaison at the MBTA Operations building for issues pertaining to facility security and preparedness Acknowledges, reviews, and initiates response to system generated alarms using available information such as video, logs, and on-scene personnel.
Provides first line technical and application support to MBTA video workstation users.
Coordinates alarm and incident response with MBTA Transit Police, MBTA Operations, MBTA Engineering & Maintenance, and other transportation and public safety agencies and departments.
Proactively monitors MBTA and MBTA Transit Police public safety radio channels to identify incidents requiring video or other security support.
Receives MBTA and other incident reports, classifies them by severity and type, and generates notifications to affected stakeholders.
Identifies patterns, trends, issues, gaps, and other issues requiring escalation and follow- up by management or other parties.
Performs reviews of MBTA employee and MBTA contractor alarm and access logs to identify security violations, system issues, and other discrepancies requiring resolution.
Conducts quarterly or more frequent audit of all MBTA security cameras to ensure proper functionality, including connectivity, picture quality, orientation, and more; generates report with full results and follows up with other staff and maintenance contractor to ensure issues are addressed.
Monitors, diagnoses, reports on, and issues maintenance work orders regarding the operational status of MBTA security system devices, such as cameras, access controls, tunnel intrusion alarms, emergency callboxes, and platform train monitors.
Performs regular audits and constant video monitoring of operational status of MBTA systems including vehicle facility gates.
Assists with MBTA security-related investigations, which may include the review of video, alarms, and access logs, reports, and other information and resources.
Coordinates with, assists with oversight of, and provides operational direction to MBTA security guards at 45 High Street, 10 Park Plaza, and elsewhere.
Makes recommendations regarding MBTA security monitoring SOPs to identify process improvements.
Understands and follows all MBTA and departmental standard operating procedures and policies relating to security incident response, notifications, and safety.
Provides real time access to MBTA facility doors and vehicle gates for employees, contractors, and public safety personnel during emergencies or as directed.
Supports partner agencies, including Keolis, Boston Harbor Cruises, MassDOT, and others via similar activities and duties as needed and directed.
Performs other duties of a similar nature as assigned by Security Supervisor, Deputy Director of Security Operations, Director of Security and Emergency Management, or other S&EM management.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Shifts may vary, potentially requiring the selected candidate to work nights, holidays and weekends.
This position supports a 24/7 security monitoring operation, and the individual in this position must be able and willing to work any shifts assigned, whether routinely or by exception including but not limited to:
severe weather conditions, special events, public safety incidents, emergencies or any other circumstances that may potentially impact the MBTA or its partner agencies.
Have the ability and willingness to work from alternate locations as directed.
Perform related duties and projects as assigned.
Physical Demands and Working Conditions This position will work in an office environment.
Available to work all shifts and locations as assigned or directed Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service Have the ability to work any and all shifts and/or locations assigned or directed.
Minimum Requirements & Qualifications Associates degree in technology or security related field.
2
years' experience working in a coordination, dispatch, control, operations center or equivalent applicable experience required.
Experience operating in an environment where security is critical to operations and safety.
Experience operating a computer and utilizing and multi-tasking between various applications.
Experience working in the field of security with security-related systems, devices, networks.
Experience using video surveillance, access control, and alarm intrusion software and systems.
Experience listening to and using public safety radio systems.
Sound judgment and ability to prioritize and multi-task under stressful conditions.
Excellent customer service, teamwork, and interpersonal skills Preferred Experience and Required Skills Experience working with transit modes and in a transit environment preferred.
Experience with physical security and project management applications such as Genetec, Stentofon, Lenel, Smartsheet, BOX, and Microsoft Office strongly preferred.
Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement.
An Associate's degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor's degree requirement.
A Master's degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience Job Conditions:
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc.
in English Ability to provide internal and external customers with courteous and professional experiences Ability to work effectively independently and as part of a team (or supervise, if required) Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection) Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service Disclaimers and Definitions:
General
Disclaimer:
The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Deadlines:
Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment:
The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job.
Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
See job description for role-specific requirements.
Work Eligibility:
Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens).
However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions.
International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA.
In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.
S.
Safety Sensitive Positions:
Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions:
Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff:
During declared states of emergency, employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations:
The MBTA makes reasonable accommodations for applicants with disabilities.
If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or email protected .
Diversity, Equity, and Inclusion:
The MBTA is an Equal Employment Opportunity Employer.
For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.
com/careers-app-definitions.
Employment Benefits at the MBTA The MBTA offers comprehensive benefits packages to employees.
Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply.
Benefits that may apply to your position include the following:
Insurance:
Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability Paid Time Off (PTO):
Vacation, Personal Days, Sick Leave, Paid Holidays Retirement:
pension or deferred compensation 401(a), plus MBTA contributions Tuition Reimbursement (up to $10,000 per year) Public Service Loan Forgiveness (PSLF) for student loans Commuter Choice Parking Program:
pre-tax benefits for parking Flexible Spending Account (FSA):
pre-tax benefits for healthcare-related expenses Discounted tickets for concerts, movies, travel / vacation, etc.
via TicketsAtWork.
com Shopping discounts via GovX.
com Verizon and AT&T service discounts And more The above information is meant to be a general overview of the benefit programs offered by the MBTA.
This summary is not a contract and is not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.
The MBTA is an Affirmative Action/Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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