Traveler Support- Call Center ($23/HR)
3.
0 Boston, MA Boston, MA $23 an hour $23 an hour 11 days ago 11 days ago 11 days ago Traveler Support- Call Center ($23/HR) This position is in Boston, MA and you will be working in person.
Only Local Candidates will be considered.
__ AFTER 4 months of employment and strong performance there is potential to become a Work from Home (WFH) employee Do you have a passion for travel? Grand Circle is looking for a Traveler Support Counselor to join our June 24th , 2024, class who loves all things travel-related and delivering an excellent customer experience.
In this call center role, you will work with our travelers to provide them with support as you respond to their inquiries about their tour reservations as they prepare to travel around the world.
Key
Responsibilities:
Handling service calls to make reservation changes, educate on tour itineraries, process payments and respond to customer inquiries Advise, book, and update airline reservations as needed using a code-based software Deliver an excellent experience to our customers to drive loyalty and referrals Communicate all required information to our travelers, including the details of our products and policies Achieve monthly performance goals Drive to individually compete while still being a positive team player Demonstrate the ability to balance company values and key result areas (KRAs)/performance goals Requirements:
Technically savvy, GDS (Amadeus/Sabre) experience preferred Ability to multi-task, navigate multiple computer systems 1
years of excellent customer service experience History of consistently attaining performance goals and having personal accountability for own results Positive mentality and the ability to exhibit flexibility in times of change High attention to detail Ability to work various shifts (including one weekend day, evening shifts) International travel/work experience preferred Call center experience is a plus High school diploma or equivalent Bachelor's Degree preferred Benefits (30 hours +):
401K Retirement Savings account with Company Match 50% Discount on GCC trips, and opportunities for on-site training and travel Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts Paid time off (PTO) in the 1st year of employment up to two weeks (16 days PTO after 6 months) Paid holidays throughout the year Paid 4 Week Training in our Corporate Headquarters 100% Commuter Benefit subsidy for public transportation Company-paid life insurance Paid short- and long-term disability insurance Discounted auto and renters' insurance About us:
Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+.
Headquartered in Boston, MA.
To learn more, please visit our websites at www.
gct.
com, www.
oattravel.
com, and www.
grandcirclefoundation.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Boston, MA Boston, MA $23 an hour $23 an hour 11 days ago 11 days ago 11 days ago Traveler Support- Call Center ($23/HR) This position is in Boston, MA and you will be working in person.
Only Local Candidates will be considered.
__ AFTER 4 months of employment and strong performance there is potential to become a Work from Home (WFH) employee Do you have a passion for travel? Grand Circle is looking for a Traveler Support Counselor to join our June 24th , 2024, class who loves all things travel-related and delivering an excellent customer experience.
In this call center role, you will work with our travelers to provide them with support as you respond to their inquiries about their tour reservations as they prepare to travel around the world.
Key
Responsibilities:
Handling service calls to make reservation changes, educate on tour itineraries, process payments and respond to customer inquiries Advise, book, and update airline reservations as needed using a code-based software Deliver an excellent experience to our customers to drive loyalty and referrals Communicate all required information to our travelers, including the details of our products and policies Achieve monthly performance goals Drive to individually compete while still being a positive team player Demonstrate the ability to balance company values and key result areas (KRAs)/performance goals Requirements:
Technically savvy, GDS (Amadeus/Sabre) experience preferred Ability to multi-task, navigate multiple computer systems 1
years of excellent customer service experience History of consistently attaining performance goals and having personal accountability for own results Positive mentality and the ability to exhibit flexibility in times of change High attention to detail Ability to work various shifts (including one weekend day, evening shifts) International travel/work experience preferred Call center experience is a plus High school diploma or equivalent Bachelor's Degree preferred Benefits (30 hours +):
401K Retirement Savings account with Company Match 50% Discount on GCC trips, and opportunities for on-site training and travel Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts Paid time off (PTO) in the 1st year of employment up to two weeks (16 days PTO after 6 months) Paid holidays throughout the year Paid 4 Week Training in our Corporate Headquarters 100% Commuter Benefit subsidy for public transportation Company-paid life insurance Paid short- and long-term disability insurance Discounted auto and renters' insurance About us:
Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+.
Headquartered in Boston, MA.
To learn more, please visit our websites at www.
gct.
com, www.
oattravel.
com, and www.
grandcirclefoundation.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
