Associate Director of Program Management at Harvard University in Boston, MA
Job-Specific Responsibilities The position is responsible for leading the Corporate Learning program delivery team and managing the delivery of the portfolio of corporate learning programs. The position will work closely and communicate regularly with custom clients, program Faculty Directors and leadership across the Office for External Education (OEE), and with other key program stakeholders to ensure all aspects of an exemplary Corporate Learning experience are met. The Associate Director collaborates closely with External Education and HMS colleagues on operational, technology, business development, marketing and finance activities across the enterprise. The Associate Director reports directly to the Senior Director of Corporate Learning and will work closely with the Associate Dean of Executive Education and with other program Faculty Directors. Specific responsibilities include:
o Manages the delivery of all Corporate Learning program activities, including personally managing a portfolio of programs. o Responsible for program staffing, ensuring appropriate management and staff are assigned to support each program's implementation. o Ensures established workflow, work tools, and processes efficiently support program implementation and provide an optimal client experience. o In collaboration with the OEE finance team, develops program budgets, monitors Corporate Learning payments and reviews weekly accounts receivable reports and develops budget forecasts. o Supports the Associate Dean for Executive Education and other Faculty Directors in the development of content and curriculum for new programs. In collaboration with the Associate Dean and Faculty Directors, participates in faculty engagement efforts, including outreach, developing new faculty roles and scopes of work. o Works with the marketing team to identify and resolve HMS branding and Use of Name issues. o Supervises and manages the four person Corporate Learning program delivery team. Defines and communicates performance expectations and workflow processes, delegates assignments, and reviews and refines processes and policies to best support Corporate Learning programming. Gives clear, specific, and timely performance feedback. Fosters and contributes to a positive and inclusive work environment and employee experience. Identifies and supports professional development opportunities for team members according to organizational and individual goals. o Collaborates with faculty and staff in managing customer relationships, including managing client and participant expectations, program scope and ongoing client communications. o Partners with the Educational Technology Media and Design team to identify instructional design, platform and effective online learning requirements for Corporate Learning programs. o Supports Business Development activities, including reviewing proposal drafts and contracts. The below Typical Core Duties are a generalized list provided by Harvard's Job Frameworks, and may not accurately reflect the job-specific responsibilities of this position. Typical Core Duties Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment Research and develop program content and materials, analyze program mapping and demand; recommend improvements Lead review and assessment of new program proposals, curriculum, and new format designs Lead development of marketing and sales outreach strategy; foster and maintain relationships with external clients to increase interest and participation in programs Lead program portfolio development which may include recommendation and implementation of enrollment processes, program scheduling, and grading processes; establish administrative workflows Develop strong working relationships with faculty, staff, and external clients associated with the program; manage scope of delivery and regularly inform stakeholders of program related activity and/or decisions Manage vendor relationships and lead contract negotiations for goods and services May manage program budget to achieve financial goals Develop specialized reports and analyze statistics to define and evaluate program success and track and comply with any reporting requirements Lead the strategic direction of program delivery to improve programs and department processes, policies and procedures Ensure compliance with University policies and procedures and applicable legal rules and regulations rules and regulations Basic Qualifications Bachelor's degree or equivalent work experience required Minimum of 7 years' relevant work experience Additional Qualifications and Skills Prior experience and a strong interest in healthcare or science is preferred. The ideal candidate:
o Demonstrates outstanding skills in organization, interpersonal relations, program management and oversight, customer service, collaboration, supervision, and written and verbal communication. Is comfortable having difficult conversations when needed. o Demonstrates the ability to be self-directed, utilize a high degree of judgement, prioritize duties and meet multiple deadlines, and multitask and take initiative in a deadline-driven, fast-paced environment. o Fosters and contributes to a positive and inclusive work environment and client and employee experience. o Works independently with minimal supervision. o Handles complex and confidential information with discretion. Working Conditions Work is performed in an office setting Additional Information This Staff role may start as a remote position due to the COVID-19 pandemic and while restrictions are still in place. The current remote nature of this role is considered temporary and may change as the University continues to evaluate options. While we continue to monitor the evolving COVID-19 guidelines, local on-campus work may be expected for some roles. Harvard Medical School does support flexible schedules, subject to individual departments' business needs. Harvard requires COVID vaccination for all Harvard community members.Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding. Harvard University offers an outstanding benefits package including:
Time Off:
3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year. Medical/Dental/Vision:
We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date. Retirement:
University-funded retirement plan with full vesting after 3 years of service. Tuition Assistance Program:
Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools. Transportation:
Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute. Wellness options:
Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services. Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston. The Harvard Medical School is not able to provide visa sponsorship for this position.
Salary Range:
$100K -- $150K
Minimum Qualification
Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
o Manages the delivery of all Corporate Learning program activities, including personally managing a portfolio of programs. o Responsible for program staffing, ensuring appropriate management and staff are assigned to support each program's implementation. o Ensures established workflow, work tools, and processes efficiently support program implementation and provide an optimal client experience. o In collaboration with the OEE finance team, develops program budgets, monitors Corporate Learning payments and reviews weekly accounts receivable reports and develops budget forecasts. o Supports the Associate Dean for Executive Education and other Faculty Directors in the development of content and curriculum for new programs. In collaboration with the Associate Dean and Faculty Directors, participates in faculty engagement efforts, including outreach, developing new faculty roles and scopes of work. o Works with the marketing team to identify and resolve HMS branding and Use of Name issues. o Supervises and manages the four person Corporate Learning program delivery team. Defines and communicates performance expectations and workflow processes, delegates assignments, and reviews and refines processes and policies to best support Corporate Learning programming. Gives clear, specific, and timely performance feedback. Fosters and contributes to a positive and inclusive work environment and employee experience. Identifies and supports professional development opportunities for team members according to organizational and individual goals. o Collaborates with faculty and staff in managing customer relationships, including managing client and participant expectations, program scope and ongoing client communications. o Partners with the Educational Technology Media and Design team to identify instructional design, platform and effective online learning requirements for Corporate Learning programs. o Supports Business Development activities, including reviewing proposal drafts and contracts. The below Typical Core Duties are a generalized list provided by Harvard's Job Frameworks, and may not accurately reflect the job-specific responsibilities of this position. Typical Core Duties Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment Research and develop program content and materials, analyze program mapping and demand; recommend improvements Lead review and assessment of new program proposals, curriculum, and new format designs Lead development of marketing and sales outreach strategy; foster and maintain relationships with external clients to increase interest and participation in programs Lead program portfolio development which may include recommendation and implementation of enrollment processes, program scheduling, and grading processes; establish administrative workflows Develop strong working relationships with faculty, staff, and external clients associated with the program; manage scope of delivery and regularly inform stakeholders of program related activity and/or decisions Manage vendor relationships and lead contract negotiations for goods and services May manage program budget to achieve financial goals Develop specialized reports and analyze statistics to define and evaluate program success and track and comply with any reporting requirements Lead the strategic direction of program delivery to improve programs and department processes, policies and procedures Ensure compliance with University policies and procedures and applicable legal rules and regulations rules and regulations Basic Qualifications Bachelor's degree or equivalent work experience required Minimum of 7 years' relevant work experience Additional Qualifications and Skills Prior experience and a strong interest in healthcare or science is preferred. The ideal candidate:
o Demonstrates outstanding skills in organization, interpersonal relations, program management and oversight, customer service, collaboration, supervision, and written and verbal communication. Is comfortable having difficult conversations when needed. o Demonstrates the ability to be self-directed, utilize a high degree of judgement, prioritize duties and meet multiple deadlines, and multitask and take initiative in a deadline-driven, fast-paced environment. o Fosters and contributes to a positive and inclusive work environment and client and employee experience. o Works independently with minimal supervision. o Handles complex and confidential information with discretion. Working Conditions Work is performed in an office setting Additional Information This Staff role may start as a remote position due to the COVID-19 pandemic and while restrictions are still in place. The current remote nature of this role is considered temporary and may change as the University continues to evaluate options. While we continue to monitor the evolving COVID-19 guidelines, local on-campus work may be expected for some roles. Harvard Medical School does support flexible schedules, subject to individual departments' business needs. Harvard requires COVID vaccination for all Harvard community members.Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding. Harvard University offers an outstanding benefits package including:
Time Off:
3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year. Medical/Dental/Vision:
We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date. Retirement:
University-funded retirement plan with full vesting after 3 years of service. Tuition Assistance Program:
Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools. Transportation:
Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute. Wellness options:
Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services. Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston. The Harvard Medical School is not able to provide visa sponsorship for this position.
Salary Range:
$100K -- $150K
Minimum Qualification
Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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