Consumer Insights & Strategic Site Merchandising, Senior Manager at Wayfair LLC in Boston, MA
What You'll Do Manage, coach and develop a team Define, design and drive roadmaps for your vertical in collaboration with cross-functional stakeholders Drive improvements to the customer and shopping experience through the development and implementation of strategic tests (including competitor research) and cross-functional projects that will improve the customer experience and drive an increased conversion rate and revenue growth Analyze site metrics, customer research, competitors and related data to identify opportunities to improve the customer experience, formulating concrete roadmaps in partnership with Storefront Product Managers to drive measurable change Collaborate with various teams on projects to drive completion and ensure cohesive customer experience across all touch points Communicate findings and results with senior leaders throughout Wayfair, acting as a member of the broader 'single threaded' team within your vertical and act as an advocate for the end-to-end customer experience, synthesizing multiple points of view and owning a coherent action plan, all while negotiating and influencing others What You'll Need Passion for enabling best-in-class functional and engaging customer experiences Organized, process-oriented, and the talent to multitask in a fast-paced and entrepreneurial environment with a bias for customer focused innovation Evidence of scrappy startup execution and a get it done attitude when time is tight and stakes are high Excellent communication, leadership, and culture building skills Comfortable working with data sets and making data-driven decisions; experience collecting data a plus Able to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions Quickly learn the necessary technical tools in order to coach and develop your team. Experience with Excel, Google BigQuery and/or SQL is a plus. 7
years of experience or 1
years post MBA experience preferred 1
years management experience preferred
Salary Range:
$100K -- $150K
Minimum Qualification
Digital Marketing & Social Media, Marketing Research & AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
years of experience or 1
years post MBA experience preferred 1
years management experience preferred
Salary Range:
$100K -- $150K
Minimum Qualification
Digital Marketing & Social Media, Marketing Research & AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
