Manager, Program Advising, Executive Education at Harvard University in Boston, MA
Job Summary Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Are you passionate about executive development and lifelong learning? If so, consider joining the Harvard Business School (HBS) Executive Education Marketing & Sales team as a Manager, Program Advising. The Program Advising team works with accomplished executives from all over the world who are considering our more than 60 executive program offerings. In addition, advisors play a critical role in customer experience enhancements and represent the voice of the customer in internal discussions. Candidates should have a customer-focused mindset and an aptitude for continuous learning. Job-Specific Responsibilities Management
Responsibilities:
Coaching, mentoring, and developing a team of program advisors. Communicating job expectations to direct reports and serving as their primary contact regarding process implementation and problem solving. Providing oversight and direction regarding customer service and advising procedures, policies, and standards. Monitoring workflow, data integrity, and contribution to established KPI metrics. Sharing ongoing performance feedback in addition to annual performance reviews. Fostering a culture of teamwork, collaboration, and inclusion. Working jointly with the Assistant Director and Director, develop and implement team-wide solutions to address areas of improvement in the advising and customer experience. Keeping current on HBS management standards, training, and expectations. Collaborating with internal stakeholders on customer experience initiatives and other projects as assigned. Advising
Responsibilities:
Serving as the primary point of contact for executives considering HBS Executive Education programs. Consulting with executives on which program offerings best meet their learning objectives. Outlining the HBS competitive positioning and advantage in conversations with individual and organizational prospects. Helping customers navigate the program selection and application processes. Building long-term relationships with potential applicants, past participants, alumni, and learning and development executives. Presenting to current participants during lifelong learning information sessions. Meeting with prospects and participants during designated office hours. Representing HBS Executive Education at events and conferences as needed. Contributing to the enrollment goals for the HBS Executive Education portfolio. Sharing market and competitive insights with the leadership team to inform strategic decisions. Elevating customer needs and pain points to drive customer experience enhancements. Staying current on faculty research, program content, relevant leadership topics, and industry trends. Maintaining inquiry, opportunity, and activity prospect data in Salesforce. Basic Qualifications BA/BS or equivalent experience 5
years of professional work experience in a customer service, sales, or marketing environment Additional Qualifications and Skills Requires a team player who can work with multiple groups within Executive Education and across HBS in a fast-paced, high-energy environment. Ability to multitask and prioritize workload based on established strategic priorities Excellent interpersonal, verbal, and written communication skills Must be comfortable communicating with executives via phone, email, Zoom, and in-person meetings Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint and Word) and Salesforce preferred Prior experience in executive education or executive development is a plus
Salary Range:
$100K -- $150K
Minimum Qualification
Communications & PREstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Coaching, mentoring, and developing a team of program advisors. Communicating job expectations to direct reports and serving as their primary contact regarding process implementation and problem solving. Providing oversight and direction regarding customer service and advising procedures, policies, and standards. Monitoring workflow, data integrity, and contribution to established KPI metrics. Sharing ongoing performance feedback in addition to annual performance reviews. Fostering a culture of teamwork, collaboration, and inclusion. Working jointly with the Assistant Director and Director, develop and implement team-wide solutions to address areas of improvement in the advising and customer experience. Keeping current on HBS management standards, training, and expectations. Collaborating with internal stakeholders on customer experience initiatives and other projects as assigned. Advising
Responsibilities:
Serving as the primary point of contact for executives considering HBS Executive Education programs. Consulting with executives on which program offerings best meet their learning objectives. Outlining the HBS competitive positioning and advantage in conversations with individual and organizational prospects. Helping customers navigate the program selection and application processes. Building long-term relationships with potential applicants, past participants, alumni, and learning and development executives. Presenting to current participants during lifelong learning information sessions. Meeting with prospects and participants during designated office hours. Representing HBS Executive Education at events and conferences as needed. Contributing to the enrollment goals for the HBS Executive Education portfolio. Sharing market and competitive insights with the leadership team to inform strategic decisions. Elevating customer needs and pain points to drive customer experience enhancements. Staying current on faculty research, program content, relevant leadership topics, and industry trends. Maintaining inquiry, opportunity, and activity prospect data in Salesforce. Basic Qualifications BA/BS or equivalent experience 5
years of professional work experience in a customer service, sales, or marketing environment Additional Qualifications and Skills Requires a team player who can work with multiple groups within Executive Education and across HBS in a fast-paced, high-energy environment. Ability to multitask and prioritize workload based on established strategic priorities Excellent interpersonal, verbal, and written communication skills Must be comfortable communicating with executives via phone, email, Zoom, and in-person meetings Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint and Word) and Salesforce preferred Prior experience in executive education or executive development is a plus
Salary Range:
$100K -- $150K
Minimum Qualification
Communications & PREstimated Salary: $20 to $28 per hour based on qualifications.
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