Spanish Speaking Financial Liaison
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Center for International and Specialized Services (CISS) is a dynamic, diverse, and highly customer-centric department designed to attract international, executive, and concierge patients to Mass General.
The Mass General International Patient Center (https:
//www.
massgeneral.
org/international) is a multicultural center that offers state-of-the-art comprehensive care and dedicated services to help patients and their families navigate care and logistics.
Our multilingual staff are proud to serve patients from around the globe and provide a seamless and outstanding experience, and the Financial Liaison plays a pivotal part in managing patient financial processes and providing outstanding customer service to patients, their families and other individuals reaching out to Mass General's international program.
Reporting to the Financial Supervisor of International Services, the Financial Liaison is responsible for proactive management of all revenue cycle aspects for the Center as needed including financial clearance, payment collection, estimates, billing, account oversight and other finance/billing related functions to provide administrative support for the delivery of world-class care to thousands of patients who come to Mass General from all over the globe.
PRINCIPAL DUTIES AND
Responsibilities:
Collects deposit payments, examines daily wire transfers, and manages appropriate allocation to patient accounts in accordance with respective collection policies Confirms verification of benefits from insurers, domestic and foreign, corporations, and other 3rd party payers Maintains accurate, up-to-date records of communication and financial transactions in all relevant systems, including CRM and EPIC Creates patient cost estimates while exercising initiative, sound judgment, and a deep understanding of the process Accesses and manages workqueues in multiple systems Notifies patients and supervisors of potential problems related, but not limited to, refunds, deposits, payments, claims, etc.
Prepares and compiles itemized bills with billing summaries for submission to patient and/or payer Balances timely follow up on outstanding accounts while demonstrating compassion for patients' financial and health conditions Reviews and processes patient credits following the refund guidelines Responds in a timely manner to patient billing and collection inquiries Identifies billing and registration system issues and brings them to management's attention for resolution May recommend discount and/or payment plans based on established policies and procedures and escalates appropriately Meets with patients on campus to address financial matters when necessary Brings challenging payers and accounts to the attention of the finance supervisor Acts as a resource for patients, management, and Client Specialists and Liaisons Compiles financial reports and provides various complex financial, statistical and productivity reports Assists with orienting and/or training new Liaisons and Specialists when necessary Works in concert with other CISS staff Collaborates regularly and positively with other members of the MGH, MGPO and Mass General Brigham finance groups Promotes a positive awareness of the CISS internally and externally Performs patient registration and admissions functions as needed Performs other duties or special projects that are Department specific and that are appropriate to this level of position.
SKILLS & COMPETENCIES REQUIRED:
Excellent verbal and written communications skills Effective analytical skills Excellent interpersonal skills and ability to develop effective relationships with individuals at all levels in the organization Proficiency in medical terminology, EMR and billing systems Proficiency in third party reimbursement, billing and collection processes Multilingual dexterity in a major language (Spanish) Capable of providing outstanding customer service Team player, works well with others Strong attention to detail Ability to work well under pressure and to handle sensitive information and multicultural matters Ability to manage a large and varied work load Excellent judgment skills with the ability to interface effectively with multinational patients, guests and payer sources Strong computer skills required Proactive, solution-oriented Familiarity with the MGH environment preferred EDUCATION:
Bachelor's degree plus a minimum of 1 year of related experience in healthcare or a professional office setting OR high school diploma plus 3 years of related experience in a healthcare or professional office setting.
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead.
Applications from protected veterans and individuals with disabilities are strongly encouraged.
Recommended Skills Accounting Administration Analytical Attention To Detail Billing Claim Processing Estimated Salary: $20 to $28 per hour based on qualifications.
The Center for International and Specialized Services (CISS) is a dynamic, diverse, and highly customer-centric department designed to attract international, executive, and concierge patients to Mass General.
The Mass General International Patient Center (https:
//www.
massgeneral.
org/international) is a multicultural center that offers state-of-the-art comprehensive care and dedicated services to help patients and their families navigate care and logistics.
Our multilingual staff are proud to serve patients from around the globe and provide a seamless and outstanding experience, and the Financial Liaison plays a pivotal part in managing patient financial processes and providing outstanding customer service to patients, their families and other individuals reaching out to Mass General's international program.
Reporting to the Financial Supervisor of International Services, the Financial Liaison is responsible for proactive management of all revenue cycle aspects for the Center as needed including financial clearance, payment collection, estimates, billing, account oversight and other finance/billing related functions to provide administrative support for the delivery of world-class care to thousands of patients who come to Mass General from all over the globe.
PRINCIPAL DUTIES AND
Responsibilities:
Collects deposit payments, examines daily wire transfers, and manages appropriate allocation to patient accounts in accordance with respective collection policies Confirms verification of benefits from insurers, domestic and foreign, corporations, and other 3rd party payers Maintains accurate, up-to-date records of communication and financial transactions in all relevant systems, including CRM and EPIC Creates patient cost estimates while exercising initiative, sound judgment, and a deep understanding of the process Accesses and manages workqueues in multiple systems Notifies patients and supervisors of potential problems related, but not limited to, refunds, deposits, payments, claims, etc.
Prepares and compiles itemized bills with billing summaries for submission to patient and/or payer Balances timely follow up on outstanding accounts while demonstrating compassion for patients' financial and health conditions Reviews and processes patient credits following the refund guidelines Responds in a timely manner to patient billing and collection inquiries Identifies billing and registration system issues and brings them to management's attention for resolution May recommend discount and/or payment plans based on established policies and procedures and escalates appropriately Meets with patients on campus to address financial matters when necessary Brings challenging payers and accounts to the attention of the finance supervisor Acts as a resource for patients, management, and Client Specialists and Liaisons Compiles financial reports and provides various complex financial, statistical and productivity reports Assists with orienting and/or training new Liaisons and Specialists when necessary Works in concert with other CISS staff Collaborates regularly and positively with other members of the MGH, MGPO and Mass General Brigham finance groups Promotes a positive awareness of the CISS internally and externally Performs patient registration and admissions functions as needed Performs other duties or special projects that are Department specific and that are appropriate to this level of position.
SKILLS & COMPETENCIES REQUIRED:
Excellent verbal and written communications skills Effective analytical skills Excellent interpersonal skills and ability to develop effective relationships with individuals at all levels in the organization Proficiency in medical terminology, EMR and billing systems Proficiency in third party reimbursement, billing and collection processes Multilingual dexterity in a major language (Spanish) Capable of providing outstanding customer service Team player, works well with others Strong attention to detail Ability to work well under pressure and to handle sensitive information and multicultural matters Ability to manage a large and varied work load Excellent judgment skills with the ability to interface effectively with multinational patients, guests and payer sources Strong computer skills required Proactive, solution-oriented Familiarity with the MGH environment preferred EDUCATION:
Bachelor's degree plus a minimum of 1 year of related experience in healthcare or a professional office setting OR high school diploma plus 3 years of related experience in a healthcare or professional office setting.
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead.
Applications from protected veterans and individuals with disabilities are strongly encouraged.
Recommended Skills Accounting Administration Analytical Attention To Detail Billing Claim Processing Estimated Salary: $20 to $28 per hour based on qualifications.
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