Field Service Engineer
Field Service Engineers provide local client facing services including operations, maintenance, and software integration support for BookMaster One and BookMaster Pro passport personalization printer platforms across Department of State Passport centers and agencies.
Printer and platform condition and evaluation with adjustments and alignments as necessary
Performing functional and quality checks of individual units that includes disassembly and assembly
Cleaning and lubrication of individual components
Documentation of maintenance services and delivery of malfunction reports
Advisement of maintenance activities and issues to the Government
Application of software upgrades and patches
Adherence to a schedule for preventative maintenance
Remediation of Service Now tickets associated with operations and maintenance service and activity tasks.
Support for demonstrations and testing as required
Printer and platform support during scheduled upgrades to customer network and applications and testing support for new books and machine optimizations
Leading by example to learn and demonstrate best practices for the BookMaster Pro and BookMaster One workflows
Maintaining sufficient consumables and parts inventory to support remedial and preventive maintenance requirements Minimum Job requirements:
Bachelors Degree
US Citizenship
Ability to obtain and maintain a U.
S.
Department of State Security Clearance at the SECRET level
Ability to travel for training, demonstrations and supplemental support (5% of the time) Preferred Experience and Skillsets:
Experience working within Department of State Passport centers
Customer facing technical service experience for complex products or systems
Attentive to detail and responsive to often unpredictable demands and changing priorities
Self-directed, independent and adaptable
Innate mechanical ability and facility with tools
Experience that demonstrates mastery in the operation of machines, instruments and equipment
Positive and optimistic attitude with the ability to communicate succinctly and effectively
Active SECRET clearance As a federal contractor, Integral is subject to any federal vaccine mandates or other customer vaccination requirements.
All new hires are required to report their vaccination status.
Integral is proud to be an Equal Opportunity Employer.
Minority, female, disabled, and veteran individuals are urged to apply.
Well offer you a comprehensive total rewards package that includes:
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
401(k) Retirement Savings Plan with immediate vesting
Paid Time Off Holidays, Vacation & Sick Days
Earned bonuses and awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program Clearance:
Secret Clearance Status:
Ability to Obtain External Company URL:
integralfed.
com Street:
10 Causeway Street Recommended Skills Adaptability Assembly And Installation Attention To Detail Disassembler Field Service Management Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
Printer and platform condition and evaluation with adjustments and alignments as necessary
Performing functional and quality checks of individual units that includes disassembly and assembly
Cleaning and lubrication of individual components
Documentation of maintenance services and delivery of malfunction reports
Advisement of maintenance activities and issues to the Government
Application of software upgrades and patches
Adherence to a schedule for preventative maintenance
Remediation of Service Now tickets associated with operations and maintenance service and activity tasks.
Support for demonstrations and testing as required
Printer and platform support during scheduled upgrades to customer network and applications and testing support for new books and machine optimizations
Leading by example to learn and demonstrate best practices for the BookMaster Pro and BookMaster One workflows
Maintaining sufficient consumables and parts inventory to support remedial and preventive maintenance requirements Minimum Job requirements:
Bachelors Degree
US Citizenship
Ability to obtain and maintain a U.
S.
Department of State Security Clearance at the SECRET level
Ability to travel for training, demonstrations and supplemental support (5% of the time) Preferred Experience and Skillsets:
Experience working within Department of State Passport centers
Customer facing technical service experience for complex products or systems
Attentive to detail and responsive to often unpredictable demands and changing priorities
Self-directed, independent and adaptable
Innate mechanical ability and facility with tools
Experience that demonstrates mastery in the operation of machines, instruments and equipment
Positive and optimistic attitude with the ability to communicate succinctly and effectively
Active SECRET clearance As a federal contractor, Integral is subject to any federal vaccine mandates or other customer vaccination requirements.
All new hires are required to report their vaccination status.
Integral is proud to be an Equal Opportunity Employer.
Minority, female, disabled, and veteran individuals are urged to apply.
Well offer you a comprehensive total rewards package that includes:
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
401(k) Retirement Savings Plan with immediate vesting
Paid Time Off Holidays, Vacation & Sick Days
Earned bonuses and awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program Clearance:
Secret Clearance Status:
Ability to Obtain External Company URL:
integralfed.
com Street:
10 Causeway Street Recommended Skills Adaptability Assembly And Installation Attention To Detail Disassembler Field Service Management Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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