Patient Services Coord. II
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Patient Service Coordinator II (PSC II) position offers exposure to the clinical, operative, and academic aspects of Emergency Sports Medicine, which is part of the Division Sports Medicine.
This position offers terrific opportunities to both work with expert Sports Medicine providers and contribute to cutting-edge innovations.
The position is located in Boston, MA.
Working independently, and under general supervision from the Sports Medicine Administrative Manager, the PSC II will provide administrative support to health care providers within an ambulatory setting.
The PSC II will work closely with the Emergency Sports Medicine Program Coordinator; they will be responsible for office visit booking of patients, as well as supporting clinical operations within the practice; they will be expected to function with minimal supervision in a fast-paced clinic.
The PSC II may also assist with obtaining pre-authorizations for advanced treatments (i.
e.
Orthobiologics).
The incumbent possesses expert knowledge in all information systems relevant to the position.
Having a clinical background is preferred.
The PSC II demonstrates excellent organizational skills, is detail oriented, and is well informed of all programs, services and procedures related to the work of the Sports Medicine Service.
PRINCIPAL DUTIES AND
Responsibilities:
Responsible for booking patient appointments/managing clinic schedule for all Sports Medicine providers Manages patient phone calls and responds to messages in timely manner Monitors Epic in-baskets and forward messages to providers accordingly Responsible for ensuring that patients, families and caregivers understand information given to them with respect to procedures, tests, & instructions Responsible for notifying physician or manager when patient does require further education in any aspect of their care Manages all patient paperwork to include things such as disability paperwork, leave of absence letters interdisciplinary progress updates Provides superior customer service to patients Responds to all tasks in a timely fashion Answering clinic phones and chart preparation Attends staff meetings as required and actively supports operational initiatives & changes within office setting Complies with all internal & external regulatory requirements Complies with the Orthopedic Services policies & procedures All other duties as assigned.
Back-up Coverage and Miscellaneous ProjectsoProvides back up phone coverage and assists other colleagues as directed by the Administer ManageroProvides back-up coverage to the front desk as directed by Administrative ManageroAttends regular staff meetingsoProvides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and proceduresoPerforms all other duties that are practice specific and are appropriate to this level of position; this may include projects as assignedSKILLS/ABILITIES/COMPETENCIES REQUIRED:
Ability to work independently.
Able to work well as part of a collaborative health care team Excellent interpersonal skills are required for working with patients and study participants.
Excellent oral and written communication skills.
Analytical skills and the ability to resolve technical or research problems and issues and to interpret the acceptability of data results.
High degree of computer literacy.
Excellent organizational skills and ability to prioritize a variety of tasks.
Impeccable attention to detail.
Ability to demonstrate professionalism and respect for subjects rights and individual needs.
EDUCATION:
BA/BS preferred.
Experience:
Minimum of 2 years of related experience in ambulatory surgery Clinical background is strongly preferred WORKING CONDITIONS:
The qualified candidate will work primarily at a work station within an office environment in Boston; however, travel to other clinic sites (Waltham, Foxborough) might be required.
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead.
Applications from protected veterans and individuals with disabilities are strongly encouraged.
Recommended Skills Administration Analytical Clinical Works Communication Computer Literacy Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
The Patient Service Coordinator II (PSC II) position offers exposure to the clinical, operative, and academic aspects of Emergency Sports Medicine, which is part of the Division Sports Medicine.
This position offers terrific opportunities to both work with expert Sports Medicine providers and contribute to cutting-edge innovations.
The position is located in Boston, MA.
Working independently, and under general supervision from the Sports Medicine Administrative Manager, the PSC II will provide administrative support to health care providers within an ambulatory setting.
The PSC II will work closely with the Emergency Sports Medicine Program Coordinator; they will be responsible for office visit booking of patients, as well as supporting clinical operations within the practice; they will be expected to function with minimal supervision in a fast-paced clinic.
The PSC II may also assist with obtaining pre-authorizations for advanced treatments (i.
e.
Orthobiologics).
The incumbent possesses expert knowledge in all information systems relevant to the position.
Having a clinical background is preferred.
The PSC II demonstrates excellent organizational skills, is detail oriented, and is well informed of all programs, services and procedures related to the work of the Sports Medicine Service.
PRINCIPAL DUTIES AND
Responsibilities:
Responsible for booking patient appointments/managing clinic schedule for all Sports Medicine providers Manages patient phone calls and responds to messages in timely manner Monitors Epic in-baskets and forward messages to providers accordingly Responsible for ensuring that patients, families and caregivers understand information given to them with respect to procedures, tests, & instructions Responsible for notifying physician or manager when patient does require further education in any aspect of their care Manages all patient paperwork to include things such as disability paperwork, leave of absence letters interdisciplinary progress updates Provides superior customer service to patients Responds to all tasks in a timely fashion Answering clinic phones and chart preparation Attends staff meetings as required and actively supports operational initiatives & changes within office setting Complies with all internal & external regulatory requirements Complies with the Orthopedic Services policies & procedures All other duties as assigned.
Back-up Coverage and Miscellaneous ProjectsoProvides back up phone coverage and assists other colleagues as directed by the Administer ManageroProvides back-up coverage to the front desk as directed by Administrative ManageroAttends regular staff meetingsoProvides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and proceduresoPerforms all other duties that are practice specific and are appropriate to this level of position; this may include projects as assignedSKILLS/ABILITIES/COMPETENCIES REQUIRED:
Ability to work independently.
Able to work well as part of a collaborative health care team Excellent interpersonal skills are required for working with patients and study participants.
Excellent oral and written communication skills.
Analytical skills and the ability to resolve technical or research problems and issues and to interpret the acceptability of data results.
High degree of computer literacy.
Excellent organizational skills and ability to prioritize a variety of tasks.
Impeccable attention to detail.
Ability to demonstrate professionalism and respect for subjects rights and individual needs.
EDUCATION:
BA/BS preferred.
Experience:
Minimum of 2 years of related experience in ambulatory surgery Clinical background is strongly preferred WORKING CONDITIONS:
The qualified candidate will work primarily at a work station within an office environment in Boston; however, travel to other clinic sites (Waltham, Foxborough) might be required.
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead.
Applications from protected veterans and individuals with disabilities are strongly encouraged.
Recommended Skills Administration Analytical Clinical Works Communication Computer Literacy Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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