Patient Services Coordinator III
SIGN-ON BONUS OFFERED FOR ELIGIBLE CANDIDATES! GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Internal Medicine Associates (IMA) is an adult primary care practice dedicated to providing patient-centered, evidence-based, compassionate care.
At the forefront of this commitment are Patient Services Coordinators (PSCs).
The PSCs coordinate our patients' care with empathy and efficiency, ensuring that every patient benefits from a team of providers who focus on their particular health needs.
Please join us in our mission to provide an exemplary experience for our patients as they navigate their healthcare journey.
PRINCIPAL DUTIES AND
Responsibilities:
The Patient Services Coordinator III, under supervision of the Practice Manager, is the primary connection between patients and providers.
This role provides general administrative support to healthcare providers in this high-volume, ambulatory setting.
Welcomes patients and visitors to the clinic in a professional, consistent, timely and respectful manner.
Effectively interacts with a diverse population.
Performs all check-in and check-out functions as outlined by MGH/MGPO front desk standards, including verifying demographic and insurance information.
Collects co-payments and meets copay collection targets as set by the Division and Primary Care.
Triages complex telephone calls utilizing courteous customer service skills.
Manages flow in waiting room, including updates to patients on wait times, and maintains neatness.
Actively participates in the team huddles as part of the caring role of patients in team-based care.
Schedules appropriate resources, such as interpreter services, as needed for the patient visit.
Provides clinicians with scheduling support and day-to-day support.
Verifies insurance coverage and alignment with the correct PCP Actively involved in Primary Care practice re-design and process improvement.
Tracks and coordinates appointments related to patient population management initiatives.
Assists in training and orientation of new coordinators and staff.
Performs all duties and responsibilities of a Patient Service Coordinator I and II.
Performs all other duties that are unit specific and are appropriate to this level of position.
Other tasks as assigned.
Qualifications Education:
High school diploma or GED equivalent required 3- 4 years of related experience preferably in a healthcare setting.
Undergraduate or Associates degree preferred SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate.
Flexibility to handle multiple tasks and deadline pressures.
Ability to effectively manage day-to-day operational tasks.
Adeptly establish priorities.
Is flexible to accommodate changes in priorities.
Demonstrates initiative, continually strives to enhance the credibility of department.
Takes ownership and responsibility for work and behavior.
Ability to solve problems and resolve complex issues on behalf of providers and patients.
Appropriately seeks guidance and direction.
Excellent interpersonal and communication skills and a good command of English language.
Exceptional customer services skills.
Knowledge of Microsoft Office Suite; Epic experience preferrable WORKING CONDITIONS:
General clinic office setting.
High volume ambulatory clinic.
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead.
Applications from protected veterans and individuals with disabilities are strongly encouraged.
Recommended Skills Business Process Improvement Communication Coordinating English General Administrative Support Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
The Internal Medicine Associates (IMA) is an adult primary care practice dedicated to providing patient-centered, evidence-based, compassionate care.
At the forefront of this commitment are Patient Services Coordinators (PSCs).
The PSCs coordinate our patients' care with empathy and efficiency, ensuring that every patient benefits from a team of providers who focus on their particular health needs.
Please join us in our mission to provide an exemplary experience for our patients as they navigate their healthcare journey.
PRINCIPAL DUTIES AND
Responsibilities:
The Patient Services Coordinator III, under supervision of the Practice Manager, is the primary connection between patients and providers.
This role provides general administrative support to healthcare providers in this high-volume, ambulatory setting.
Welcomes patients and visitors to the clinic in a professional, consistent, timely and respectful manner.
Effectively interacts with a diverse population.
Performs all check-in and check-out functions as outlined by MGH/MGPO front desk standards, including verifying demographic and insurance information.
Collects co-payments and meets copay collection targets as set by the Division and Primary Care.
Triages complex telephone calls utilizing courteous customer service skills.
Manages flow in waiting room, including updates to patients on wait times, and maintains neatness.
Actively participates in the team huddles as part of the caring role of patients in team-based care.
Schedules appropriate resources, such as interpreter services, as needed for the patient visit.
Provides clinicians with scheduling support and day-to-day support.
Verifies insurance coverage and alignment with the correct PCP Actively involved in Primary Care practice re-design and process improvement.
Tracks and coordinates appointments related to patient population management initiatives.
Assists in training and orientation of new coordinators and staff.
Performs all duties and responsibilities of a Patient Service Coordinator I and II.
Performs all other duties that are unit specific and are appropriate to this level of position.
Other tasks as assigned.
Qualifications Education:
High school diploma or GED equivalent required 3- 4 years of related experience preferably in a healthcare setting.
Undergraduate or Associates degree preferred SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate.
Flexibility to handle multiple tasks and deadline pressures.
Ability to effectively manage day-to-day operational tasks.
Adeptly establish priorities.
Is flexible to accommodate changes in priorities.
Demonstrates initiative, continually strives to enhance the credibility of department.
Takes ownership and responsibility for work and behavior.
Ability to solve problems and resolve complex issues on behalf of providers and patients.
Appropriately seeks guidance and direction.
Excellent interpersonal and communication skills and a good command of English language.
Exceptional customer services skills.
Knowledge of Microsoft Office Suite; Epic experience preferrable WORKING CONDITIONS:
General clinic office setting.
High volume ambulatory clinic.
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead.
Applications from protected veterans and individuals with disabilities are strongly encouraged.
Recommended Skills Business Process Improvement Communication Coordinating English General Administrative Support Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
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