Technical Specialist.MS Ops
Date Posted:
12/14/2023.
Hiring Organization:
Rose International Position Number :
455386 Job Title:
Technical Specialist.
MS Ops Job Location:
Boston, MA, USA, 02210 Employment Type :
Temp to Hire Estimated Duration (In months):
3 Min Hourly Rate ($):
20.
00 Max Hourly Rate ($):
20.
00 Must Have Skills/Attributes:
MS, Operation Risk Management, QC, Technical Support Job Description Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Work Model:
On-Site Work Shift:
09 am - 06 pmo Assist in Conference room set-ups when the copy center is not busy or required by the site manager.
o 1-5 years working in a print/copy center, retail print shop, or corporate copy center.
o Face-to-face customer service, ensuring customer satisfaction.
o Detail-oriented multitasker with knowledge of mail center operations.
o Familiarity with design, print production, mail software/technology, and digital workflow processes.
o Proficiency in MS Office Suite, email, publisher, Adobe Suite, Photoshop and Fiery Command Workstation.
o Demonstrate flexibility in satisfying customer demands in a high-volume, production environment.
o Consistently adhere to business procedure guidelineso Adhere to all safety procedures.
o Perform other tasks as assigned.
o Responsibilities may also include hospitality and/or conference room setups.
o Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
o Ability to work with minimal supervision.
- Ability to work OT as needed.
o Ability to follow directives and handle physical demands.
o Possess strong communication skills.
o Ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
o May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
o Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
o Someone who has digital pre-press skills using Adobe InDesign and EFI/Fiery Command Workstation is a plus.
o Ability to work in a fast-paced environment.
o Self-motivated to learn additional skills.
o Operation of Reprographics finishing equipment, i.
e.
, binding, punchers, cutters, and other binding equipment Responsibilities o The Copy Operator will provide exceptional customer service and solutions for clients copy/print needs.
o Will follow production processes to produce quality, professionally finished products using print and production equipment for cutting, binding, and laminating.
o Will also service and provide basic troubleshooting for copiers and printers.
o Review, prioritize, and submit print requests from mainframe/mini/server/desktop according to complexity and urgency.
o Ensure that the output are quality quality-checked and accurately meets the instructions as submittedo Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs.
o Responsible for minor maintenance of reproduction equipment by solving paper jams; placing service calls and conduct routine cleaning.
o Take meter reading of each duplicating machine on a daily basis.
o Monitor inventory of print supplies, stock paper and tonerso Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service, or when a specific service cannot be provided.
o Work with clients to resolve complaints to client's satisfaction.
o Help to open and close the print center; Assist in keeping the center neat and professional looking.
o Where high-speed, high-volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print-on-demand orders; There may be special requests by clients for specialized types of printing e.
g.
, large paper printing, poster copying, manual/handbook sized printing.
o Prepare monthly production and volume reports to measure productivity and prepare billing charges.
o May be requested to perform document scanning.
o Prepare mail/packages for shipping orders.
o Provide light housekeeping such as making coffee and keeping conference rooms orderly.
o Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site.
o May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager Dress code o Business casual
Benefits:
For information and details on employment benefits offered with this position, please visit here.
Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations website here.
Recommended Skills Adobe Adobe In Design Adobe Photoshop Attention To Detail Billing Business Requirements Estimated Salary: $20 to $28 per hour based on qualifications.
12/14/2023.
Hiring Organization:
Rose International Position Number :
455386 Job Title:
Technical Specialist.
MS Ops Job Location:
Boston, MA, USA, 02210 Employment Type :
Temp to Hire Estimated Duration (In months):
3 Min Hourly Rate ($):
20.
00 Max Hourly Rate ($):
20.
00 Must Have Skills/Attributes:
MS, Operation Risk Management, QC, Technical Support Job Description Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Work Model:
On-Site Work Shift:
09 am - 06 pmo Assist in Conference room set-ups when the copy center is not busy or required by the site manager.
o 1-5 years working in a print/copy center, retail print shop, or corporate copy center.
o Face-to-face customer service, ensuring customer satisfaction.
o Detail-oriented multitasker with knowledge of mail center operations.
o Familiarity with design, print production, mail software/technology, and digital workflow processes.
o Proficiency in MS Office Suite, email, publisher, Adobe Suite, Photoshop and Fiery Command Workstation.
o Demonstrate flexibility in satisfying customer demands in a high-volume, production environment.
o Consistently adhere to business procedure guidelineso Adhere to all safety procedures.
o Perform other tasks as assigned.
o Responsibilities may also include hospitality and/or conference room setups.
o Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
o Ability to work with minimal supervision.
- Ability to work OT as needed.
o Ability to follow directives and handle physical demands.
o Possess strong communication skills.
o Ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
o May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
o Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
o Someone who has digital pre-press skills using Adobe InDesign and EFI/Fiery Command Workstation is a plus.
o Ability to work in a fast-paced environment.
o Self-motivated to learn additional skills.
o Operation of Reprographics finishing equipment, i.
e.
, binding, punchers, cutters, and other binding equipment Responsibilities o The Copy Operator will provide exceptional customer service and solutions for clients copy/print needs.
o Will follow production processes to produce quality, professionally finished products using print and production equipment for cutting, binding, and laminating.
o Will also service and provide basic troubleshooting for copiers and printers.
o Review, prioritize, and submit print requests from mainframe/mini/server/desktop according to complexity and urgency.
o Ensure that the output are quality quality-checked and accurately meets the instructions as submittedo Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs.
o Responsible for minor maintenance of reproduction equipment by solving paper jams; placing service calls and conduct routine cleaning.
o Take meter reading of each duplicating machine on a daily basis.
o Monitor inventory of print supplies, stock paper and tonerso Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service, or when a specific service cannot be provided.
o Work with clients to resolve complaints to client's satisfaction.
o Help to open and close the print center; Assist in keeping the center neat and professional looking.
o Where high-speed, high-volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print-on-demand orders; There may be special requests by clients for specialized types of printing e.
g.
, large paper printing, poster copying, manual/handbook sized printing.
o Prepare monthly production and volume reports to measure productivity and prepare billing charges.
o May be requested to perform document scanning.
o Prepare mail/packages for shipping orders.
o Provide light housekeeping such as making coffee and keeping conference rooms orderly.
o Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site.
o May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager Dress code o Business casual
Benefits:
For information and details on employment benefits offered with this position, please visit here.
Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations website here.
Recommended Skills Adobe Adobe In Design Adobe Photoshop Attention To Detail Billing Business Requirements Estimated Salary: $20 to $28 per hour based on qualifications.
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