Technical Trainer Education, Training & Library - Boston, MA at Geebo

Technical Trainer

Job Title:
Technology TrainerWork Location:
Boston, MADuration:
Full-TimeEducation/Experience Required:
Bachelor's Degree required
Job Description:
The Technology Trainer will conduct user computer application training and must have the ability to quickly learn new or upgraded products to train and support users throughout the organization.
Responsibilities:
Support all aspects of training for multiple office, not just the office where this position is physically based Conduct user computer application training (small group or one-on-one using Teams) as part of ongoing continuing education program Learn and conduct user computer application training for internally-developed applications and other purchased applications via various methods (demo, one-on-one, floor support) Develop written training materials, such as quick reference cards and instructor guides Conduct multiple-session computer application training for new hires, following a checklist for one of four different roles.
May require working with Office Administrators or position management to customize new hire training for certain positions Use Camtassia to create brief training videos on a variety of topics/software Work with other members of the Training team to cover training needs across the entire Firm, not just the assigned offices Troubleshoot application issues as needed Skills &
Qualifications:
Bachelor's Degree required Minimum five-years working knowledge with extensive end-user training experience in the following:
Windows 11, Microsoft Office 365, including Teams Excellent problem-solving, oral and written communication skills Knowledge of legal specific applications and Word add-ons (Matter-Centric iManage, Intapp Time, Power PDF Plus, Workshare Compare, Innova, DocXtools) a definite plus Ability to train users and support the use of the above Ability to quickly learn new or upgraded products to train and support users Adherence to all personnel policies and practices Safe and successful job performance, including meeting productivity standards Punctuality and regular attendance Technical Trainer Recommended Skills Communication Curiosity Education Microsoft Office Microsoft Windows Problem Solving Apply to this job.
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