Service Desk Supervisor
Pixel Health Pixel Health Boston, MA Boston, MA Full-time Full-time $80,000 - $100,000 a year $80,000 - $100,000 a year Service Desk Supervisor Company Overview Pixel Health is bridging the gap between healthcare and technology.
Every day we work closely with clinicians, their IT teams, and each other to improve the confidence of medical staff in the IT they use every day, enhance communications between IT departments and medical staff, determine gaps in IT systems and processes, manage IT workflow, and provide entire IT managed services including help desk, field services, cabling and engineering.
We are determined to keep healthcare workers doing what they do best:
patient care.
Employee Value Prop This kind of work requires an employee who can tackle problems with creativity, holds themselves with integrity, and has a willingness to collaborate and learn.
We value internal staff development to encourage our employees to grow as individuals within their roles and become valuable members of their teams.
Our incredibly skilled and diverse team is here to support you as you grow in this role.
We want to give you the tools to master new (or existing) skills and build meaningful relationships.
As a team member at Pixel Health, you can expect to have a direct impact on the way healthcare is delivered, it is no small feat, but it is important work that we believe in.
Our experienced team relies on the support and innovative ideas you will bring with you to this role.
IT doesn't live in a bubble.
Title Service Desk Supervisor Location Eastern Massachusetts ' Boston Area Role Description Passion for people, comfort in a varied work environment, patience, and sense of calm among competing priorities are key attributes of your personality.
You need make sure that everyone is clear on their daily assignments, that all operational work is completed as planned, and that the team is properly staffed to handle whatever comes its way.
You have to be a mentor, a knowledge base, and a hands-on expert when required in support of your team.
You will proactively evaluate and implement team processes and procedures that maximize team productivity through training, coaching, planning, and oversight of day-to-day operations.
You will work with other team members, including account managers, project managers, and technical staff, along with our clients and partners to on various tasks, projects, and initiatives and take responsibility for ensuring that all expectations are met.
Qualifications and Skills We understand that each person is uniquely qualified for something out there, but we want to make sure that you're uniquely qualified for this position.
High School Diploma or equivalent required; Associate's Degree or equivalent preferred 3
years in Information Technology customer engagement or equivalent work experience 2
years in the supervisor role or equivalent work experience Responsibilities Excellent interpersonal, verbal, and organizational skills Works independently demonstrates initiative when presented with complex problems Ability to work well in a team-based, fast paced/multitasking environment Tracks and maintains current records of all work, including future planning Respond knowledgeably & in a manner understandable to the customer with regards to questions or technical issues Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service Auditing completed work and reviewing performance with team members Weekly reporting up to Managers and Directors on client support / project work Management and administration of internal tools and platforms Leads team and schedules day-to-day activities.
Provides work direction.
Responsible for staffing during normal hours Leads team in administration and processing of all problems.
Ensures that issues are responded to and resolved appropriately in a timely manner Resolves the more complex problems, escalated by staff and provides direct assistance to end user Recommends and implements procedural changes and improvements to the ever-changing technological environment making it more efficient and responsive to end-user needs Provides status reports and feedback to management.
Interacts closely with other Hospital departments to better serve the end user community Demonstrates and maintains a broad in-depth knowledge of supported software, related system requirements Recommends new technology as appropriate Trains new staff in daily operations and procedures of the department Participates in and helps coordinates end-user trainings Schedules staff for appropriate trainings Benefits Competitive Salary Flexible Hours PTO Paid Health, Dental and Vision Insurance Matching 401k Plan Great team-oriented work environment Salary $80,000.
-$100,000 per year.
Estimated Salary: $20 to $28 per hour based on qualifications.
Every day we work closely with clinicians, their IT teams, and each other to improve the confidence of medical staff in the IT they use every day, enhance communications between IT departments and medical staff, determine gaps in IT systems and processes, manage IT workflow, and provide entire IT managed services including help desk, field services, cabling and engineering.
We are determined to keep healthcare workers doing what they do best:
patient care.
Employee Value Prop This kind of work requires an employee who can tackle problems with creativity, holds themselves with integrity, and has a willingness to collaborate and learn.
We value internal staff development to encourage our employees to grow as individuals within their roles and become valuable members of their teams.
Our incredibly skilled and diverse team is here to support you as you grow in this role.
We want to give you the tools to master new (or existing) skills and build meaningful relationships.
As a team member at Pixel Health, you can expect to have a direct impact on the way healthcare is delivered, it is no small feat, but it is important work that we believe in.
Our experienced team relies on the support and innovative ideas you will bring with you to this role.
IT doesn't live in a bubble.
Title Service Desk Supervisor Location Eastern Massachusetts ' Boston Area Role Description Passion for people, comfort in a varied work environment, patience, and sense of calm among competing priorities are key attributes of your personality.
You need make sure that everyone is clear on their daily assignments, that all operational work is completed as planned, and that the team is properly staffed to handle whatever comes its way.
You have to be a mentor, a knowledge base, and a hands-on expert when required in support of your team.
You will proactively evaluate and implement team processes and procedures that maximize team productivity through training, coaching, planning, and oversight of day-to-day operations.
You will work with other team members, including account managers, project managers, and technical staff, along with our clients and partners to on various tasks, projects, and initiatives and take responsibility for ensuring that all expectations are met.
Qualifications and Skills We understand that each person is uniquely qualified for something out there, but we want to make sure that you're uniquely qualified for this position.
High School Diploma or equivalent required; Associate's Degree or equivalent preferred 3
years in Information Technology customer engagement or equivalent work experience 2
years in the supervisor role or equivalent work experience Responsibilities Excellent interpersonal, verbal, and organizational skills Works independently demonstrates initiative when presented with complex problems Ability to work well in a team-based, fast paced/multitasking environment Tracks and maintains current records of all work, including future planning Respond knowledgeably & in a manner understandable to the customer with regards to questions or technical issues Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service Auditing completed work and reviewing performance with team members Weekly reporting up to Managers and Directors on client support / project work Management and administration of internal tools and platforms Leads team and schedules day-to-day activities.
Provides work direction.
Responsible for staffing during normal hours Leads team in administration and processing of all problems.
Ensures that issues are responded to and resolved appropriately in a timely manner Resolves the more complex problems, escalated by staff and provides direct assistance to end user Recommends and implements procedural changes and improvements to the ever-changing technological environment making it more efficient and responsive to end-user needs Provides status reports and feedback to management.
Interacts closely with other Hospital departments to better serve the end user community Demonstrates and maintains a broad in-depth knowledge of supported software, related system requirements Recommends new technology as appropriate Trains new staff in daily operations and procedures of the department Participates in and helps coordinates end-user trainings Schedules staff for appropriate trainings Benefits Competitive Salary Flexible Hours PTO Paid Health, Dental and Vision Insurance Matching 401k Plan Great team-oriented work environment Salary $80,000.
-$100,000 per year.
Estimated Salary: $20 to $28 per hour based on qualifications.
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