Entry-Level Technical Support Analyst

Company Name:
Position Overview:
In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Sendouts software product. In assessing and resolving end-user questions you will work to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support to Bullhorn's dynamic and growing customer base.


Help resolve software and technical questions for the customer efficiently and effectively
Gather the required information necessary in order to best handle customer software and technical inquiries
Manage customer expectations regarding estimated response times for issue resolution
Extensively research and document customer technical issues
Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
Partner with Technical Support team members on various strategic projects when needed

Required Qualities/Skills:
Bachelor's degree from an accredited University or College
Must have 1+ year work experience in delivering software support
Must have passion for being part of a hard working, winning team
Must have ability to multi-task in a fast paced environment
Must have excellent ability to learn and articulate software-related and technical concepts
Must have strong active listening skills
Must have excellent Customer Service skills
Must have strong attention to detail when communicating with customers (verbal & written)
Must have ability to empathize with customers and convey confidence
Must have basic understanding of Internet connectivity and networking
Must have familiarity with Microsoft Word, Excel and Outlook
Must have a basic understanding of email technology (SMTP, iMail, etc.)

PLEASE APPLY HERE: https://www.hirebridge.com/v3/application/applink.aspx?cid=6882&jid=178245

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