Patient Financial Assistance Rep./Financial Counselor - Great Opportunity for New Grads!
Patient Financial Assistance Representative/Financial Counselor:
Help the uninsured in this fast-paced, exciting, and dynamic revenue cycle role!
Looking for a rewarding career in Healthcare How about helping the uninsured and underinsured access some of the best healthcare in the world? Are you a working professional looking to change careers or a recent college grad looking to get your foot in the door at one of the top hospitals in America? Are you interested in helping the uninsured or underinsured population? If so, here's a great opportunity to join the one of the nation's most recognized and respected hospitals Massachusetts General Hospital.
Massachusetts General Hospital, consistently ranked as one of the top three hospitals in the nation by U.S. News & World Report, strives to deliver the very best health care in a safe, compassionate environment. The Admitting Department at MGH includes both Financial and Access Services, providing our patients access to world-renowned health care. Our department is passionate about helping others, aims to make a positive difference in our communities, and focuses on consistent improvement.
We are interested in hiring a full-time Patient Financial Assistance Representative/Financial Counselor to serve the global community with providing access to top-quality healthcare. As a PFS Counselor, you will be responsible for ensuring patients are appropriately financially covered for their medical needs. Financial Assistance Representatives are an essential component of the healthcare revenue cycle, working with patients, clinicians, insurance companies, and healthcare administration to ensure patients are financially cleared to have medical and surgical services. Financial Aid Representatives have a direct impact on patients' wellbeing by providing guidance and facilitating access to vital financial programs and services. They help to analyze a patient's financial status then provide suggestions for how the patient can cover their healthcare costs. Successful employees have excellent prioritization skills, possess strong verbal and written communication skills, and thrive in a demanding atmosphere.
Essential duties and responsibilities include but are not limited to:
Performs financial assessment for individuals that are uninsured and underinsured to determine eligibility for state, federal and private insurance programs
Completes insurance applications for public programs like MassHealth, ConnectorCare, Health Safety Net and Medicare Part D
Register patients by obtaining, verifying and recording personal, demographic and financial information in a sensitive and timely manner
Compliance with HIPAA and department regulations regarding patient confidentiality at all times
Verifies patient insurance coverage with third-party payers
Assists patients with billing inquiries, setting up payment plans, discount applications and generating patient estimates
Competencies required:
Become a public benefits subject matter expert and remain up to date with the latest changes under the Affordable Care Act (ACA) and within the Massachusetts Medicaid system
Must be willing to become a Certified Application Counselor (CAC)
Able to critically analyze problems and use lateral thinking to provide effective solutions
Keen attention to detail and the ability to juggle multiple responsibilities and competing priorities
Adeptness at making decisions under pressure and meeting tight deadlines in a fast-paced environment
Able to provide superb customer service while building and maintaining positive working relationships
Must have a positive attitude towards working independently and within a team environment and always take the initiative to help others
Maintain excellent written and oral communication skills and communicate effectively in a sensitive and timely manner
Bilingual candidates preferred
Qualifications:
High school diploma required.
Bachelor's degree or equivalent healthcare experience preferred
Prior experience in a customer service role, Epic experience a plus
If you believe this position and our team would be a good fit for you, we'd love to hear from you.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Help the uninsured in this fast-paced, exciting, and dynamic revenue cycle role!
Looking for a rewarding career in Healthcare How about helping the uninsured and underinsured access some of the best healthcare in the world? Are you a working professional looking to change careers or a recent college grad looking to get your foot in the door at one of the top hospitals in America? Are you interested in helping the uninsured or underinsured population? If so, here's a great opportunity to join the one of the nation's most recognized and respected hospitals Massachusetts General Hospital.
Massachusetts General Hospital, consistently ranked as one of the top three hospitals in the nation by U.S. News & World Report, strives to deliver the very best health care in a safe, compassionate environment. The Admitting Department at MGH includes both Financial and Access Services, providing our patients access to world-renowned health care. Our department is passionate about helping others, aims to make a positive difference in our communities, and focuses on consistent improvement.
We are interested in hiring a full-time Patient Financial Assistance Representative/Financial Counselor to serve the global community with providing access to top-quality healthcare. As a PFS Counselor, you will be responsible for ensuring patients are appropriately financially covered for their medical needs. Financial Assistance Representatives are an essential component of the healthcare revenue cycle, working with patients, clinicians, insurance companies, and healthcare administration to ensure patients are financially cleared to have medical and surgical services. Financial Aid Representatives have a direct impact on patients' wellbeing by providing guidance and facilitating access to vital financial programs and services. They help to analyze a patient's financial status then provide suggestions for how the patient can cover their healthcare costs. Successful employees have excellent prioritization skills, possess strong verbal and written communication skills, and thrive in a demanding atmosphere.
Essential duties and responsibilities include but are not limited to:
Performs financial assessment for individuals that are uninsured and underinsured to determine eligibility for state, federal and private insurance programs
Completes insurance applications for public programs like MassHealth, ConnectorCare, Health Safety Net and Medicare Part D
Register patients by obtaining, verifying and recording personal, demographic and financial information in a sensitive and timely manner
Compliance with HIPAA and department regulations regarding patient confidentiality at all times
Verifies patient insurance coverage with third-party payers
Assists patients with billing inquiries, setting up payment plans, discount applications and generating patient estimates
Competencies required:
Become a public benefits subject matter expert and remain up to date with the latest changes under the Affordable Care Act (ACA) and within the Massachusetts Medicaid system
Must be willing to become a Certified Application Counselor (CAC)
Able to critically analyze problems and use lateral thinking to provide effective solutions
Keen attention to detail and the ability to juggle multiple responsibilities and competing priorities
Adeptness at making decisions under pressure and meeting tight deadlines in a fast-paced environment
Able to provide superb customer service while building and maintaining positive working relationships
Must have a positive attitude towards working independently and within a team environment and always take the initiative to help others
Maintain excellent written and oral communication skills and communicate effectively in a sensitive and timely manner
Bilingual candidates preferred
Qualifications:
High school diploma required.
Bachelor's degree or equivalent healthcare experience preferred
Prior experience in a customer service role, Epic experience a plus
If you believe this position and our team would be a good fit for you, we'd love to hear from you.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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