Senior Client Support Engineer
WE'VE GOT THE POWER.
IT'S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team! About Coretelligent www.
coretelligent.
com Our team members make us who we are.
It's why our employees stay.
It's why our clients stay.
Founded in 2006 and led by world-class experts, Coretelligent's four key services 360 Support, CoreCloud, CoreBDR and Managed IT are relied on by top-tier organizations in the communications, education, financial services, life sciences, real estate, retail and technology industries among others.
Our team's passion and dedication have helped us earn an impressive number of industry accolades from the Boston Business Journal, CRN, Inc.
, MSPmentor, the U.
S.
Chamber of Commerce and others.
We are headquartered in Westwood, Mass (right outside of Boston), with offices in New York City, Philadelphia and the San Francisco Bay area.
We appreciate and value each and every team member and take pride in providing competitive compensation and benefits, including medical and dental coverage on day 1, employer paid short and long term disability, and 401(k) with a match.
Our weekly catered lunches are just one of many perks.
SENIOR CLIENT SUPPORT ENGINEER (GREATER BOSTON AREA) About the Position Coretelligent's senior engineers utilize strong customer service skills to provide on-site and remote technical support to our dynamic client base.
They regularly drive to our local client locations and interact closely with all levels including executives.
Technical
Responsibilities:
Server Administration Utilize strong working knowledge of network services to support network operations.
This includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN connectivity.
Perform account management in AD, Exchange, and other platforms, including:
creation, removal, changes, password resets, and bulk operations Maintain a reliable update deployment scheme using WSUS Networking and Security Utilize conceptual and practical knowledge of firewalls to ensure secure network perimeter and stable connectivity Configure L2/L3 switches and optimize network traffic and troubleshoot issues Perform Wi-Fi connectivity troubleshooting Virtualization Working knowledge and experience with VMWare to create and edit VM's, deploy templates, configure hosts with local storage, perform VM edits, troubleshooting Extend data stores/partitions, and troubleshoot HA clusters and iSCSI storage Messaging Utilize knowledge and experience with mail platforms such as MS Exchange and Office 365 to optimize configuration and resolve client issues Troubleshoot mail-flow, and Exchange DAG replication Support and Troubleshooting Communicate with clients on-site to resolve technical issues.
Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications.
Exercise expert MS Office and Mobile Device troubleshooting skills and knowledge to resolve client issues Perform Virus/Malware removal Maintain consistent backup sets, resolve issues should they arise Deploy new hardware using imaging technology General
Responsibilities:
Update and maintain documentation Effectively participate in on-call rotation resolving after-hours technical issues Accurately, regularly, and effectively record time Participate in monthly after hours maintenance on servers and infrastructure hardware Demonstrate and model function to new hires and level I and II engineers Serve as a point of escalation to level I and II engineers Skills:
Strong written and verbal communication skills Must be customer focused and able/willing to provide white glove service Strong problem solving skills Ability to follow and adhere to defined process Ability to effectively multi-task and work in a fast-paced environment while producing high quality results Passionate about technology
Qualifications:
College degree preferred but not required 4
years of related work experience (including internships) Valid driver's license and personal reliable vehicle.
Estimated Salary: $20 to $28 per hour based on qualifications.
IT'S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team! About Coretelligent www.
coretelligent.
com Our team members make us who we are.
It's why our employees stay.
It's why our clients stay.
Founded in 2006 and led by world-class experts, Coretelligent's four key services 360 Support, CoreCloud, CoreBDR and Managed IT are relied on by top-tier organizations in the communications, education, financial services, life sciences, real estate, retail and technology industries among others.
Our team's passion and dedication have helped us earn an impressive number of industry accolades from the Boston Business Journal, CRN, Inc.
, MSPmentor, the U.
S.
Chamber of Commerce and others.
We are headquartered in Westwood, Mass (right outside of Boston), with offices in New York City, Philadelphia and the San Francisco Bay area.
We appreciate and value each and every team member and take pride in providing competitive compensation and benefits, including medical and dental coverage on day 1, employer paid short and long term disability, and 401(k) with a match.
Our weekly catered lunches are just one of many perks.
SENIOR CLIENT SUPPORT ENGINEER (GREATER BOSTON AREA) About the Position Coretelligent's senior engineers utilize strong customer service skills to provide on-site and remote technical support to our dynamic client base.
They regularly drive to our local client locations and interact closely with all levels including executives.
Technical
Responsibilities:
Server Administration Utilize strong working knowledge of network services to support network operations.
This includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN connectivity.
Perform account management in AD, Exchange, and other platforms, including:
creation, removal, changes, password resets, and bulk operations Maintain a reliable update deployment scheme using WSUS Networking and Security Utilize conceptual and practical knowledge of firewalls to ensure secure network perimeter and stable connectivity Configure L2/L3 switches and optimize network traffic and troubleshoot issues Perform Wi-Fi connectivity troubleshooting Virtualization Working knowledge and experience with VMWare to create and edit VM's, deploy templates, configure hosts with local storage, perform VM edits, troubleshooting Extend data stores/partitions, and troubleshoot HA clusters and iSCSI storage Messaging Utilize knowledge and experience with mail platforms such as MS Exchange and Office 365 to optimize configuration and resolve client issues Troubleshoot mail-flow, and Exchange DAG replication Support and Troubleshooting Communicate with clients on-site to resolve technical issues.
Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications.
Exercise expert MS Office and Mobile Device troubleshooting skills and knowledge to resolve client issues Perform Virus/Malware removal Maintain consistent backup sets, resolve issues should they arise Deploy new hardware using imaging technology General
Responsibilities:
Update and maintain documentation Effectively participate in on-call rotation resolving after-hours technical issues Accurately, regularly, and effectively record time Participate in monthly after hours maintenance on servers and infrastructure hardware Demonstrate and model function to new hires and level I and II engineers Serve as a point of escalation to level I and II engineers Skills:
Strong written and verbal communication skills Must be customer focused and able/willing to provide white glove service Strong problem solving skills Ability to follow and adhere to defined process Ability to effectively multi-task and work in a fast-paced environment while producing high quality results Passionate about technology
Qualifications:
College degree preferred but not required 4
years of related work experience (including internships) Valid driver's license and personal reliable vehicle.
Estimated Salary: $20 to $28 per hour based on qualifications.
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