Human Resources Associate

VALENTINA GAVIRIA


865 Saratoga Street, East Boston, MA 02128 | (857) 277-2625 | gaviriavalentina93@gmail.com



 


EDUCATION



University of Massachusetts Boston                                                                                                   Boston, MA


Bachelor of Arts in Psychology                                                                        May 2016


Relevant coursework:                                                                                                                                                                                                                                


Research Methods | Sociology of Work | Social Psychology | Psychology of Law |


Personality | Intro to Communication | Society and the Individual |


 



WORK EXPERIENCE



Battery Wharf Hotel                                                                                                                                          Boston, MA


Assistant Supervisor and Food & Beverage Coordinator                                                                                                                        June 2013 – Present



  • Supervise a team of 5-15 staff members and act as their reporting supervisor

  • ·       Train new employees to deliver top client service and professionally handle situations

  • ·       Deliver day-to-day open and closing accounting reports of daily sales and profits on excel

  • ·       Monitor delivery of service to our clients and address customer issues

  • ·       Order and manage supplies and handle phone calls and messages


 


Armani Exchange                                                                                                       Boston, MA


Sales Associate                                                        August 2012 – March 2013



  • Managed stock and inventory of merchandise and products

  • Handled credit and cash transactions totaling $1,000 daily

  • Maintained client relationships and provided exceptional service

  • Provided clerical and administrative support to managers


 


Boloco                                                                                                                                                    Boston, MA                                                                                                  


Crew Member                                                     January 2010 – February 2012



  • Managed cash and credit transactions handling up to $600 daily

  • Collaborated with the crew members to provide efficient and quick service to our customers

  • Maintained the professional and clean appearance of the restaurant


 



LEADERSHIP EXPERIENCE



College of Liberal Arts                                                                                                                          Boston, MA


Peer Mentor                                                                                                              September 2012 – December 2013



  • Mentored and supported 30 first year students through their transition to academic life at UMass Boston



  • Facilitated educational and interactive events with the purpose of encourage student development



  • Collaborated with other mentors to help arrange classroom workshops and facilitated small groups within classroom sessions

  • Assessed the progress of each student and followed up with individuals who needed support along with professors


 



Skills



Computer: Microsoft Word, Excel, PowerPoint, Outlook


Languages: Bilingual in Spanish


  


 

  • ID#: 105172
  • Location: Boston, MA , 02128

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