Richmond Johnson

Richmond Johnson


Boston MA / 617- 401- 6470 / Rzj.johnson@gmail.com


 


SUMMARY


IT professional, experienced in Windows migration processes and help desk support. Recognized for providing efficient and reliable solutions. Adaptable and able to multi task and adept to learning new things quickly. Very comfortable in a fast paced strict environment.


 


EXPERIENCE


Blue Cross Blue Shield/Kforce                                     Boston, MA 


IT Technician Contractor                                                                               Oct 2015 – Apr 2016



  • Managed SCCM to push 3rd party applications, including, SAS, Filezilla, and Adobe

  • Responsible for migrating, and deploying laptops and desktops daily

  • Troubleshoot applications and hardware

  • Basic use of Active Directory, adding, removing, and searching profiles

  • Used Remedy ticketing system, resolving up to 5 incidents per day


HCL/State Street                                                                                                       Boston, MA


IT Technician Contractor                                                                                Dec 2014 - Mar 2015



  • Supported full installation of Bloomberg terminal

  • Migrated XP laptops and Desktops to Windows 7 for ~10 users per day

  • Deployed machines to ~ 7 users daily

  • Troubleshooting Dell/HP PC hardware and Microsoft software applications

  • Primarily hands on, set up appoints for deployments over phone


IBM/State Street                                                                                                        Boston, MA


IT Technician Contractor                                                                                Aug 2014 - Nov 2014



  • Supported Windows XP to Windows 7 migration for up to 10 machines per day

  • Worked off of ISM and Service Now ticketing systems and resolving as many as 3 tickets a day

  • Traveled across Boston area sites for deployment tasks. Worked second shift as required

  • Troubleshooting Dell/HP PC hardware and software applications

  • Maintained Linux Redhat laptop with lotus notes 8


 


MetLife                                                                                                           Boston, MA


PC Technician            Contractor                                                                              Oct 2013 – Dec 2013



  • Support Windows XP to Windows 7 migration for up to 3 machines daily

  • Troubleshooting Dell/HP PC hardware and Microsoft software applications

  • Worked with Remedy ticketing system resolving under 4 incidents daily


 


 


Wellington Management                                                                      Boston, MA


IT Consultant Contractor                                                                    Mar 2013 - Aug 2013



  • Worked with Active Directory searching for profiles of end users

  • Supporting Windows XP to Windows 7 migration for up to 5 HP users daily

  • Troubleshooting PC hardware and software to as many as 4 end users daily


 


UMASS Boston                                                                                     Boston, MA


IT Technician Contractor                                                                    Apr 2012- July 2012



  • Interacted/serviced up to 5 customers as a desktop support technician

  • Organized and monitored Asset paperwork for machines

  • Migrated up to 10 Dell desktops and laptops from Windows XP to 7

  • Delivered/deployed/troubleshoot up to a hundred computers monthly


 


Eaton Vance                                                                                          Boston, MA


IT Technician Contractor                                                                    Aug 2011 - Jan 2012



  • Supported Windows XP to Windows 7 migration

  • Troubleshoot software and hardware for each ticked assigned

  • Worked with Remedy’s Ticketing system

  • Replaced faculty keyboards, mice, and monitors to as many as 6 end users daily


 


EDUCATION


Year Up, Inc.                                                                                                  Boston, MA


Student and Apprentice                                                                      Jan 2011 - Jan 2012



  • Enrolled in one-year intensive technical and professional skills training program

  • Completed college level courses in the following areas: Business Communication, Computer Applications, Networking I and Networking II

  • Practiced and utilized extensive working knowledge of Microsoft Office throughout six-month training


 


Benjamin Franklin Institute of Technology                                               Boston, MA


Student                                                                                    Sept 2007- Jan 2009



  • Studied Computer Technology

  • Earner 30 college credits towards B.S., Business Management


 


 

  • ID#: 115187
  • Location: Boston, MA , 02122

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