Hotel Banquet Server

Angelica M. Lugo-Perez
199 Chelsea St. Apt 2 Boston Ma. 02128

Objective Statement
To obtain a position where my diverse customer skills, and technical skills contribute to the success and growth of the organization.

Summary of Qualifications
congenial and enthusiastic contributer and supporter of team goals
Strong attention to detail with excellent organization and communication skills
Proven ability to prioritize and handle multiple tasks in a challenging environment
Professional work of experience

Delta Airlines June 2011- Present
Airport Customer Service

Delta Sky Club Ambassador February 2016- Present
Provide exceptional customer service to all our Delta Sky Club members, frequent fliers- especially our Diamond Medallion/Million Milers, Vip and any approved visitors.
Answer any of our fliers or Delta Sky Club memebers questions with reguards to membership, reissuing of tickets, itinerary adjustments, general flight information, and any other miscellaneous reguests to the best of our ability; we act as a concierge service to many of our Medallion and DSC members
Assuring the DSC represents the of the Delta brand while providing and exclusive, yet relaxing and enticing atmosphere where Delta shows our members, and frequent fliers the highest level appreciation and loyalty to them.

Ticket/Gate Agent June 2011-February 2016
Provide excellent customer service to all the customers at all points of their departure, taking care of the passenger from the moment they arrive at the airport til the moment they board on a plane.
Greet passengers, assict with boarding planes
Assist with check in, directing them to there appropriate destination
Making reservations and accommodating passengers

Alaska Airlines January 2012-May 2014

Customer Service Agent
Manage the check in process- ensurring the customers have the proper documentation for travel, properly tagging baggage, answering /assisting with any itinerary based questions.
Managing the pre-boarding, boarding, and post- departure process of a given flight.

Stephie's in Southie October 2014-January 2015

Greet guest, seat accordinly, make reservations for our guests. Assist with cleaning and rearranging seating and organizing for special and big events.

Boston Sports Club March 2009-April 2011

Front Desk Associate
warmly greet members with check in, assisting members with questions and concerns they might have. Managing members accounts by freezing, updating and canceling there membership with the club. Faxing, printing, answering phones and inquiries of members and assisting them to the right person in charge.

Zipitz Mail Store April 2007-August 2008

Customer Service Rep
Meet and greet clients and explain the variety of packeges the company offered. Administer incoming heavy call volume in a professional and courteous manner. Faxed and email correspondence. Prepare postal papers for the clients such as the 3602's and the 8125's for postal verification.
Also prepare sign off's for clients and prepared recieving reports on material recieved and inputted the information. kepted a detailed and up to date inventory for each of our clients and delivered mail to the post office to be processed.

G-Plex Direct Mailing October 2004-August 2007

Machine Operator
Ran Buskro,inserters and folding machines, also six laser printers, sorted mail by zip code, metered work and foreign mail, also had to strap, clean and organize. As a bilingual person I had to be in shop meetings to explain and show work that had t o be done.


Christiana High School -Major - Animal science
Bellport High School- General Studies

Skills and Interests

Computer skill: Proficient in Microsoft word; familiar with Microsoft Excel
Interests: Traveling, Aviation and Athletics
  • ID#: 125611
  • Location: Boston, MA , 02128

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