Server


Jaclyn Robertson


 


22 Windermere Rd


Dorchester, MA  02125


978-876-0046


jaclynrobertson35@gmail.com


PROFESSIONAL SUMMARY:


Hard working wait staff/bartender that drives high sales in both slow and busy shifts. Able to learn new tasks quickly & proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Exceptional customer service skills with background in high turnover, fast-paced food preparation and delivery.


SKILLS:



 




  • Excellent customer service & personnel skills

  • Sales and Marketing

  • Time management

  • Hands on learner

  • Food production/preparation

  • Service orientation





EXPERIENCE:


Bartender -- Garrison's Sports Bar, Billerica, MA


May, 2012 - June, 2016



  • Check identification of customers to verify age requirements for purchase of alcohol

  • Clean glasses, utensils and bar equipment

  • Balance cash receipts

  • Stock bar with beer,wine,liquor and related supplies such as glassware, napkins and ice

  • Take food and beverage orders from patrons and prepare/collect checks


Wait staff/Hostess -- Outback Steakhouse, Lowell, NH


February, 2009 - May, 2012



  • Prepare checks that itemize and total meal costs and sales taxes and then collect payment from customers

  • Write patrons orders, enter orders into computer for transmittal to kitchen staff

  • Present menus to patrons & answer any questions about menu items

  • Perform food preparation duties such as preparing salads, appetizers, desserts and brewing coffee

  • Collect dishes & Clean tables and counters after patrons finish dining


Wait staff -- Pizzeria Uno, Woburn, MA


September, 2006 - January, 2009



  • Present menus to patrons & answer all questions about menu items, making recommendations

  • Take patrons food orders on slips, memorize order or enter orders in computer for transmit to kitchen staff

  • Prepare checks that itemize and total meal costs & sales taxes and then collect payments

  • Serve food/beverages to patrons and prepare or serve specialty dishes at tables as required

  • Collect dishes, clean tables and dishes after patrons have finished dining 


AWARDS & HONORS:


Dean’s List Honoree: 5 semesters


Middlesex Community College


1999


EDUCATION:


Bartending Certificate -- Tewksbury Bartending School, Tewksbury, MA


June, 2009 - August, 2009



  • Tip certified

  • Serve safe certified


Associates of Science, Accounting & Business Management -- Middlesex Community College, Bedford, MA


August, 1999 - May, 2002


Tewksbury Memorial High School, Tewksbury, MA


September, 1996 - May, 1999


 


References available upon request


 

  • ID#: 126288
  • Location: Boston, MA , 02125

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