Jaclyn Robertson


22 Windermere Rd

Dorchester, MA  02125



Hard working wait staff/bartender that drives high sales in both slow and busy shifts. Able to learn new tasks quickly & proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Exceptional customer service skills with background in high turnover, fast-paced food preparation and delivery.



  • Excellent customer service & personnel skills

  • Sales and Marketing

  • Time management

  • Hands on learner

  • Food production/preparation

  • Service orientation


Bartender -- Garrison's Sports Bar, Billerica, MA

May, 2012 - June, 2016

  • Check identification of customers to verify age requirements for purchase of alcohol

  • Clean glasses, utensils and bar equipment

  • Balance cash receipts

  • Stock bar with beer,wine,liquor and related supplies such as glassware, napkins and ice

  • Take food and beverage orders from patrons and prepare/collect checks

Wait staff/Hostess -- Outback Steakhouse, Lowell, NH

February, 2009 - May, 2012

  • Prepare checks that itemize and total meal costs and sales taxes and then collect payment from customers

  • Write patrons orders, enter orders into computer for transmittal to kitchen staff

  • Present menus to patrons & answer any questions about menu items

  • Perform food preparation duties such as preparing salads, appetizers, desserts and brewing coffee

  • Collect dishes & Clean tables and counters after patrons finish dining

Wait staff -- Pizzeria Uno, Woburn, MA

September, 2006 - January, 2009

  • Present menus to patrons & answer all questions about menu items, making recommendations

  • Take patrons food orders on slips, memorize order or enter orders in computer for transmit to kitchen staff

  • Prepare checks that itemize and total meal costs & sales taxes and then collect payments

  • Serve food/beverages to patrons and prepare or serve specialty dishes at tables as required

  • Collect dishes, clean tables and dishes after patrons have finished dining 


Dean’s List Honoree: 5 semesters

Middlesex Community College



Bartending Certificate -- Tewksbury Bartending School, Tewksbury, MA

June, 2009 - August, 2009

  • Tip certified

  • Serve safe certified

Associates of Science, Accounting & Business Management -- Middlesex Community College, Bedford, MA

August, 1999 - May, 2002

Tewksbury Memorial High School, Tewksbury, MA

September, 1996 - May, 1999


References available upon request


  • ID#: 126288
  • Location: Boston, MA , 02125

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