Project Manager

Nuananong Luangaramsri
34 Pleasant St. Apt# 5, Salem, NH 03079
Mobile phone:  (617) 412-6370, (408)758-9125


• Certified Project Manager – IBM and PMI (PMP# 1334122)
• 20+ years of solid IT experience; Program and Project management, Application development and implementation using SDLC and Agile/Scrum Practice.
• Industry Experience: Financial Investment and Banking; Defined Contribution/401K, Employee Stock Purchase Plan, Core Banking, Customer Information Management and Enterprise Data Warehouse applications.
• Technology Experience: Mobile, Mainframe and Open Platforms.
• Strong leadership and solid delivery performance with experience managing large complex, cross functional project using local and global delivery teams.
• Past experience included Business Area Manager, Integration Project Manager, People Manager, and Principal Software Engineer.
• Leadership, Negotiation, Team Management, Stakeholder Management, Change Management, Risk Management, Cost and Revenue Management
• Microsoft Project, MS Office, MS Visio, Rational ClearCase, ClearQuest, Focal Point, Lotus Notes, Verse, HP Quality Center.
• Waterfall, Agile, SDLC, Six Sigma, Lean Six Sigma.
• 401K, Mutual Fund, Core Banking, Customer Information, Marketing.
• Mobile Application (iOS, Android, Hybrid), Cloud services and IBM BlueMix, UNIX, Java, JavaScript, HTML, DataStage 9.1 with Netezza database, PROLOG.

 September 00 – September 03 MBA with Marketing Certificate
     Southern New Hampshire University, Manchester, NH
 March 95 - September 96 M.S. in Computer Information System 
     New Hampshire College, Manchester, NH
 June 88 - September 92  B.S. in Statistics
     Thammasat University, Bangkok, Thailand
 June 2010 – October 2016  IBM (Thailand) Co., Ltd.  Bangkok, Thailand
 Advisory Project Manager
• November  2015 – September 2016 : Delivery Manager;  Hybrid Mobile Banking Application for Thanachart Bank
- Delivered Thanachart Connect Mobile Banking Application on iOS and Andriods, and Web Admin applications based on IBM® MobileFirst™platform solution.
- Directed and managed IBM cross-functional project teams – local and remote Global Delivery as One IBM for this strategic partnership account. 
- Built and managed client relationship. Provided regular status updates to key client executives – CIO and executive VP levels. Worked collaboratively with client IT and business teams to resolve issues and maintained project schedule on track. 
- Managed changes and transition this turnkey project to client IT operation and business teams.
- Managed to stop cost overrun and brought in additional $100K revenue for enhancements.

• July 2015 – December 2015 : Transformation Manager; AD&I Transformation Project for IBM Thailand
- Led IBM internal change program to adopt Cloud, Big Data, Mobility and Agile practice and to build these 4 strategic capabilities for GBS Thailand.
- Responsible to run Blue Connect Contest across IBM ASEAN to build a homegrown collaboration mobile application.  Responsible to build, coach and manage 4 mobile development teams using Agile/Scrum practice. The program aimed to build local cloud/mobility core teams and a working enterprise collaboration tool.

• December 2014 – December 2015: Senior Project Manager, ATM: Chip Card to EMV Migration Phase I Project for Kasikorn Bank
- Directed and managed multi-vendor teams to migrate - hardware and software to adopt new EMV chip card technology for ATM products.
- Integration managed multi project steams – hardware vendors, ATM and 25 impacted applications and local switching company – and ensured all technical and migration challenges were managed, resolved and closely monitored.
- Created and managed change management and roll out plans for hardware and software components. The plan cover roll out changes to 10,000+ATM/CDM machines (Diebold/Wincor/Omron) around the country and 26 applications phased deployment – in order to reduce customer impacts and reputation risk to this client.
- Led steering meeting to provide status updates to key client executives – CIO and executive VP levels. Worked collaboratively with client IT and business teams to resolve issues and maintained project schedule on track. 

• November 2013 - December 2015: Senior Project Manager;  Core Banking Transformation SAFE to Profile Project  for Kasikorn Bank
- This was one of the largest and longest Core Banking Application transformation in Thailand, migrating from SAFE Core Banking application to Profile core banking application.
- Managed and supervised 2 key application teams – SAFE and Customer Information System, providing direction and solution guidance to project team, managed and escalated issues to the project board, resolving cross-functional issues at program level.
- Periodically reviewed and assessed project dependencies, potential issues and risks related to other enhancements to these 2 applications and provided decision/resolution to help minimizing financial and schedule impact to this project.
- Managed project scope and change control, as well as maintained good resource planning and recruited staffs to avoid impacts to project due to high staff attrition rate and stressful environment.

• August 2013 – September 2014: Senior Project Manager, Enterprise Data Warehouse: DB2 to Netezza Migration Project for Kasikorn Bank
- KBank was the first in Banking Industry to implement IBM Netezza high performance data warehouse appliances for its EDW for advanced business analytics. The project encountered technical and stakeholder challenges to implement.
- Maintained tactically and constructive communication to all stakeholders and sponsors. Provided daily status update to project sponsor, weekly update to project teams and monthly update to project steering committee and working groups.
- Identified, tracked and engaged product SME to resolve and remove project issues, risks and set up mitigation plan, assigned owner and monitored status.
- Directed and provided project direction and mentorship to team. Gained trust from project team and helped closing gaps: technical gaps, user expectation and scope.
- Managed and maintained sound project schedule and cost, as well as, change control.

• June 2010 – December 2015: Business Area Manager, IBM-Application Management Services for Kasikorn Bank
Program managed 3 platinum applications: SAFE Core Banking, ATM and Customer Information System.
- Responsible for the overall direction and initiatives, planning and managing application portfolio and projects to deliver successful projects that meet with client and IBM strategy, commitments and goals.
- Managed 6 project managers and 50+ indirect resources, both local and Global Delivery resources. Developed and managed resource and budget plan within portfolio budget.
- Managed client engagement, built and strengthened customer relationships and acts as ‘technology trusted advisor’ for respective KBank application owners, managed the cross functional business initiatives, advised and worked across IBM Global to develop POC and solutions that meet KBank’s business vision and requirements.

• As People Manager, responsible for managing, coaching, and evaluating performance appraisal, compensation planning and promotion for team of IBM resources.

 July 2006 – May 2010  Fidelity Investment.  Marlborough, MA 01752
 Principal Software Engineer
• As Principal Software Engineer, led and delivered development and enhancement projects for Fidelity’s own 401k record keeping system.
• Led development team and responsible for all aspects of development life cycle and project implementation.
• Acted as the SME role for these followings: fee and billing applications, excessive trading monitoring tool, loan and auto contributions batch processing and participant enrollments and eligibility tracking applications.

Highlighted projects:

- PAS-W Billing Project: The PAS-W product was a new cross sales product offering for Portfolio Analysis Service for its 401K clients. The PAS-W Billing project implemented fee calculation and billing support for PAS-W products.
- Auto Increase Program: Fidelity’s 401K offering provided an automatic increase in employee contribution into their 401K account annually. The project comprised of Java Web front end/COBOL backend processing.
- Auto Batch Update: Part of Finance Operation and Reconciliation Automation. The project implemented the system that enabled 401K plan administrators to perform contribution reconciliation automatically.

 July 2005 – June 2006  Thai Equipment Research Co., LTD.  Bangkok, Thailand
 Project Manager
• Managed the Temenos® Core Banking System implementation project for Bank for Agriculture and Agricultural Co-operatives.
• Managed the SAP/Arinso Active HR application implementation project for Bank for Agriculture and Agricultural Co-operatives.

Highlighted projects:

- SAP/Arinso HRIS Project: Successfully lead the implementation of BAAC HRIS System and managed the transition from old HRIS into Arinso HRIS application.

 February 1997 – June 2005  Keane Inc., 100 City Square, Boston, MA 02129
 Principal Consultant
Client/Assignment: Fidelity Investment 401K Projects (June 2002 – June 2005)
• Led mainframe works to implement the Excessive Trading Application that track 401k participant’s market timing behavior on mutual funds and place on a trading block if violation is found.
• Developed and implemented the Loan Re-amortization functionality customized for Shell for their 401K loan repayment.
• Developed and implemented the Loan Re-amortization project for Rehires functionality.
• Developed and implemented the enhancement to the 401K Loan application to be compliant with the new Military Leave of Absence regulations.
• Led mainframe works to implement the enhancement to Eligibility Tracking application to be compliant with IRS and DOL regulations.
• Worked in the Business Transformation team to implement automated Plan Year End Summary Report System. The PYE System provides real-time XML report types for plan sponsors to view and audit year-end reports for tax purpose.

Highlighted projects:
- Excessive Trading Monitoring: A Regulatory Project per the Securities and Exchange Commission’s requirement to implement the Excessive Trading Monitoring process on its 401K accounts. The project comprised of COBOL back end main engine that perform monitoring, tracking and blocking excessive trading on 401K accounts and JAVA web based front end that provide online trade restriction and warning.
- Loan Re-Amoritization for Rehires: To enhance loan re-amortization feature for cover rehire participants in order to support requirement from major 401K clients. The enhancement was done to the Loan Process on Back End.
- Eligibility Tracking Processing: This was a major enhancement to Fidelity's 401K Eligibility Tracking Process in order to comply with SEC's regulation on Separation of Services. The project comprised of COBOL back end, fidelity's custom engine rules and CICS front end.

Client/Assignment: Putnam Investment 401K and ESPP Projects (October 1997 – April 2002)
• Designed and implemented the Executive Compensation System, an enhancement to Employee Stock Purchase System at Putnam Investment.
• Provided support to Putnam Investment 401k System. Developed and implemented client specific enhancements and provided operational supports for OMNIPLAN PRIDE record keeping system (Sun Guard software package).
• Provided on-call support for the nightly production problems.
• Received the Keane’s Peer Award for outstanding performance.

Highlighted projects:

- Executive Compensation System:  worked in the application development team to handle enhancements as well as maintenance supports.
- Employee Stock Purchase Plan System:  worked in the application development team to handle enhancements and maintenance supports, including nightly on-call support.

 Client/Assignment: Fidelity Investment Y2K Project (February 1997 - September 1997)
• Implemented the Keane's Year2000 solution® for Fidelity Investment company. Analyzed and identified Y2K date problem in Fidelity Marketing Management system, created problem reports and solution plan to fix Y2K date problem using COBOL, CICS, JCL, IBM Utilities and performed extensive testing using TICTOC utility, ENDEAVOR and File-AID.
 August 1992 – January 1995  Systematics (ALLTEL, Thailand) Bangkok, Thailand (now Fidelity Information
 Service, Bangkok, Thailand)
 Programmer Trainee
• Worked in the Core Banking implementation project at Bank of Ayudhya Public Company ltd located in Bangkok, Thailand. This client was considered as the second big account for the company in Thailand.
• Analyzed the requirement for the new system modifications and responsible for the programming and testing of the new Savings/ CD’s system for this client.
• Served as a coordinator and a programmer to the Savings/CDs team for this client using COBOL and CICS on IBM Mainframe.
• Obtained a training course for ALLTEL Savings/CDs software package at the Dow Heng Bank, Hong Kong.



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