Please consider this email as part of my application for the Sales Associate position with DSW in Boston, MA. I have 20 years of experience in the customer service, office support, and hospitality fields; the former in several area college bookstore departments, usually at the Information Desk, and the latter performing convention registration at more than 100 events in Boston, MA. I am confident that I would be able to fulfill all of the duties and responsibilities the position requires as well as meeting all of the qualifications.
Working at conventions, although there are many positions that need to be staffed for these events, I almost always work at the Registration Desk because of my ability to take attendee information and enter it into the database, sign them up for seminars, meetings, and other events, process payment, and print their badges and tickets. This is done while at the same time answering questions and providing information. However, I have worked at all of the positions including as a greeter, room monitor, and handing out conference material. As the Textbook Supervisor at Tufts University working mainly at the Information Desk I was in daily contact with students, faculty, administrative assistants, publishers/vendors, and the general public. I also performed a wide variety of clerical and administrative duties, primarily entering all of the course adoption information, along with the textbook orders, into the store database and making changes as needed. I personally received or supervised all incoming book shipments, making certain that the enclosed invoices matched the purchase orders that I had created and resolving any discrepancies. I processed all book returns I was in charge of all email correspondence. I performed many of these same duties in other college bookstore departments, including the Harvard Coop. In all of these positions I operated a POS computerized register system, including most recently at UMass Boston and Barnes & Noble at Boston University, where I entered student information in order for them to rent books.
Recent positions have included Commuter Benefits Services in Newton, MA in an office support position (only seven days a month), in an Office Services position with the Williams Lea team at the law firm of Goodwin, Proctor through Robert Half Legal, and as a Receptionist/Lobby Attendant at 111 Devonshire Street covering a maternity leave. Here I greeted visitors and entered their information into our database, asked who they were seeing, and would call the appropriate business or person to announce them. I also received and processed mail and other duties as assigned. Half of the floors were occupied by the financial services firm of Moors & Cabot. In all of these three positions I was working with Excel spreadsheets.
My communication skills, whether by phone, email, or in person, and organizational abilities are superb. I am particularly proficient at learning new database systems and office procedures in short order and applying this knowledge immediately. I am experienced and exceptional working in a fast-paced environment, which is what any college bookstore textbook department is at the beginning of the semester and the first couple of days of convention registration.
I would be able to contribute to the efficiency and hospitality of your DSW location at Downtown Crossing and the needs of your customers well beyond any official duties and responsibilities.
I am able to work any schedule. I am available for an interview at your convenience. I have attached a current resume.