banking customer services, EBO online, ATM

PHOEBE CHAU

8 Lonsdale St # 1

Dorchester, MA 02124

Phone number: 857 891 8017

E-MAIL: phoebechau252@yahoo.com

CAREER OBJECTIVE: To secure employment in a professional environment in which I can utilize my educated knowledge backgrounds, and skills to become a productive employee.

 

EDUCATION:

B/S in Management – University of Massachusetts Boston, MA

Concentration on Finance - Graduated June 2005. Current GPA: 3.3

 

Honors & Achievements: Dean’s List

 

Associates Degree in Accounting- Graduated 2002- Quincy College, GPA 3.58 Quincy, MA.

WORK EXPERIENCE:

 

 

INCOME TAX PREPAROR: 01/01/2011 – PRESENT Dorchester, MA

 

· Practicing and performing at VT – INCOME TAX SERVICES

 

CITIZENS BANK: 02/01/2010 – PRESENT Medford, MA

Responsibilities: work as an Electronic Banking Accountant: Data Entry skill required.

 

 

· Processed bi-weekly payrolls and maintained accurate employee payroll records

 

· Reviewed and processed accurately all employee deductions

 

· Entered journal entries and classified financial data from journal and posted it o the general ledger. Reviewed general ledger account for posting errors and omissions and made necessary adjustments

 

· Produced monthly trial balance and financial statement

 

· Maintained cash receipts, payroll allocation and other accounting schedules

 

· Reconciled cash, payroll deduction, and various other accounts

 

· Maintained a log of all checks/cash received, made /distributed copies of checks and made regular deposit into the applicable bank accounts.

 

· Performed other related duties and tasks as assigned.

 

· Response & resolve the customer’ claims

 

· Keep tracking the time sheet

 

· Study customer’s account history

 

· Contact customer to get information as much as possible.

 

· Contact the Attorney, Police Officer, Branch manager to get the information related to customer to make a final decision regarding to customer’s claim.

 

· Doing monthly banking statements.

 

· Learning and getting familiar the software’s such as: Star Station; Claim manager, Main frame, PRM, CMOD, DVR-VID for conducting the review and solution.

 

JPMORGAN COMPANY: 07/09/2009 – 12/31/2009 South Station, MA

Responsibilities: work as a Fund Administrator:

 

 

· Response & prepare daily compliance reports

 

· Keep tracking the time sheet

 

· Learning and getting familiar the software for preparing the Financial Statement Reports.

 

STATE STREET BANK: 4/2006- 3/31/09 Boston, MA

Responsibilities: work as a Fund Administrator:

 

 

· Response & prepare compliance reports (daily, weekly, monthly, quarterly & year-end) and consistently provide a high level of quality to deliver to client.

 

· Prepare Mutual Fund surveys for 3rd party.

 

· Ensure distribution has been correctly reflected on funds’ records.

 

· Perform calculation (SEC yields, money market yields, & total returns).

 

· Ensure proper authorization for all invoices and processes payments.

 

· Assist in the preparation of expense analyses and annual budget as requested.

 

· Prepare sections of the financial statements, financial highlights, footnotes and basic audit work papers and other support completely and accurately.

 

· Monitor prospectus and regulatory compliance tests and notify manager of items that exceed established tolerances or failures.

 

BFDS- Boston Financial Data Services Inc.: 3/2005 – 4/2006 Braintree, MA

Responsibilities: work as a Control Specialist

 

 

· The cash reconciliation of all mutual fund activity. Coordinating estimates and daily cash settlements with custodian and fund accounting groups. Identifying and resolving wire caused by the processes performed by operations, custodians, fund accounting or the fund. The special handling of all negotiable documents. The timely and accurate distribution of dividends. Commission balancing and remittance. The review and entering of daily mutual fund prices and rates. Reviewing and approval of outgoing wire requests on Prime Meridian.

 

CITIZENS BANK – 6/2000 – 8/2005 Medford, MA

Responsibilities: Work as a Proof Operator. .

 

 

· Work closely with supervisor and leaders. Handle cash transaction as well as checks process.

 

· Train new incoming employees with policies, procedures and regulations

· Provide exceptional support in a faced-paced, time sensitive environment.

 

SKILLS:

 

· Familiarity with financial soft ware’s such as: Wins, Unity, MCH, Bloomberg, APS, OnlineInsight system. FundSuisse system.

· Familiarity with accounting software, POM for Window. Familiarity with DST system through AWD to search information relates to fund accounting, customer’s information that has been processed for future research purposes.

· Experience with Windows 98, Microsoft Word and Excel. Working with QuickBooks 2003. Data Entry certificate

· Having knowledge about financial statements: such as capital cost, present value, future value, risky credit, and capital structure. Know how to analysis the financial problems.

LANGUAGE:

 

· Fluent in Vietnamese and English

 

  • ID#: 77545
  • Location: Boston, MA , 02124

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