Legal Assistant

DIANE RANKIN

  email: diane.rankin37@gmail.com

 

 

OBJECTIVE:   Administrative office support in the Legal industry

Summary:       

Result oriented achiever with excellent track record as a decisive decision making. Highly motivated, fast learner, worked independently with limited supervision. Ability of multitasking and capable of meeting deadlines, excellent investigation and research skills.

 

PROFESSIONAL TRAINING:

Operation A.B.L.E of Greater Boston, Inc., Boston, MA

Operation Service, CUSTOMER CARE TRAINING PROGRAM, October 2009

  • Updated computer skills
  • Developed proficiency using Microsoft Office Suit, i.e. Word Excel, Access, PowerPoint and Outlook 
  • Demonstrated ability with screen navigation skills, file management, data input, and letter composition 
  • Gained expertise doing Internet research to handle customer and client inquires 
  • Developed comfortable ability handling difficult calls, saying no tactfully without losing customer commitment and giving appropriate response when an answer is not readily available 

 

EDUCATION:

 

Suffolk University, MA May 2009, GPA:3.44

M.S. Criminal Justice

 

Newbury College, MA. May 2003

B.S. Legal Studies, Deans List

A.S. Paralegal Studies, Deans List

 

PROFESSIONAL EXPERIENCE

Public Defenders Office, 

Committee for Public Counsel Services 12/2009-12/2011

Assignment Coordinator

  • Assistant to director and two  senior attorneys                                                                                                             
  • Assigned attorneys to represent clients across the state of Massachusetts
  • Serves as the first point of contact for large and ongoing cases
  • Served as liaison between private attorneys, indigent clients, court personnel, and Sex Offender Registration Board
  • Maintained case management system
  • Maintained complex records
  • Developed and prepared monthly and annual reports for director’s review
  • Created Notice of Assignments, filed Notice of Assignments with courts
  • Reviewed attorney’s sex offender certification applications, processed applications
  • Draft and created sex offender certification application
  • Performed full range of case processing duties
  • Expressed ideas concisely and clearly, orally and in writing
  • Participated/assisted  director in professional training programs, and hearings
  • Designed computerized tracking systems to help monitor administrative processes
  • Conducted specialized research as needed
  • Performed any other legal task and clerical tasks as required
  • Updated and organize certification and assignment data
  • Gathered documents and information from courts, prison administrators and law enforcement agencies

 

 

 

 

 

 

Diane Rankin

Page 2 of 2

 

 

John Leonard, Boston, MA.

Legal Receptionist/Assistant 6/2007-9/2007 

  • Served as administrative support to attorneys
  • Greeted Clients
  • Dictaphone transcription
  • Typed legal correspondence, memoranda and reports
  • Performed clerical duties such as filing photo copying and distributing mail

 

Randall America, Cambridge, MA 11/2000-12/2003

Claim Assistant/Assistant Claims Manager

  • Communicated with claimant’s attorney
  • Handled case load of lead paint claims
  • Applied state laws as to levels of ingested lead constitutes lead paint poisoning
  • Made determination on settlement amount in reference to policy limits
  • Attended formal mediation meetings to settle claim if required
  • Gathered information and analyzed data, hospital records, investigation reports

 

Paralegal

  • Conducted research for claim managers, through internet and internal database
  • Demonstrated proficiency in customer service, written and oral
  • Oversaw and analyzed outside defense firms’ legal invoices for appropriate activities, approved payments for invoices.
  • Authorized initial approval for invoice payment
  • Advised policy holders status of claims through correspondence

 

Law office of Donald Green, Boston, MA

Legal Secretary, MA 3/2000-11/2000

  • Interviewed Clients for intake information 
  • Handled case load, provided clients status of case, and updated client information 
  • Requested medical records and reviewed medical records 
  • Typed legal documents, complaints, interrogatories, request for production of documents 
  • Maintained calendar and scheduled depositions 
  • Organized and prioritized and met deadlines as to filing documents with courts
  • ID#: 78692
  • Location: Boston, MA , 02119

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