Customer Service Specialist

William S. Zinn

6 Thurston Street

East Boston, MA 02128

 

Telephone: 617-569-1114

Email:williamzinn@comcast.net

 

 

 

 

I am seeking a position within the Customer Service field where I may utilize my knowledge and skills.  A position offering professionalism and growth.

 

 

  • Highly energetic, hardworking, exceptional interpersonal and communication skills.
  • Able to build and maintain business relationship with people on all levels and willing to accept and meet new challenges
  • Detail oriented, fast learner, and excellent team player.
  • Adaptable for working in any environment or situation and require minimal supervision

 

Education:

 

 

Work Experience :  

 

 

 

 

 

 

 

 

 

 

 

 

 

Bentley University – Waltham, MA –  Bachelor of Science in Management

 

 

Windham Professionals

Woburn, MA

 

 

Student Loan Collections Department–Student Loan Collector

  07/13 – 10/13

 

  • Contact borrowers via predictive dialer phone system to collect on student tuition accounts owed to Colleges and Universities.

 

  • Establishing borrower’s ability and willingness to pay and identifying the appropriate repayment options to them.

 

  • Understanding and following all federal and state laws with regards to collections policies and procedures.

 

 

                    

  Bank of America                                                                  

  Boston, MA

 

 

 

  

   National Service and Solutions –Senior  Customer Service Specialist

     01/11 – 01/13

 

  • Utilize more than thirty systems and applications in order to assist  internal and

       external customers with complex banking issues, research, verifying information,

       trouble shooting and maintenance.

 

  • Assist banking center associates and customers as a Subject Matter Expert to ensure

       that all inquiries and transactions meet bank policy and regulatory guidelines

 

  • Act in a Supervisory capacity to handle complex scenarios and de-escalate difficult

       situations while addressing customers’ concerns and minimizing loss to the bank.

 

  Overdraft Customer Assistance – Overdraft Collector

     08/09 – 01/11

 

  • Responsible for reducing the loss exposure to the corporation by contacting customers whose checking or savings accounts are overdrawn. Negotiation of payment arrangements with the customer while at the same time helping to retain the banking relationship.                                                                                         

 

 

   Recovery Services – Senior Customer Service Representative

     11/00 – 07/09

 

  • Responsible for handling inbound calls from customers whose accounts have been charged off for a bank loss.  Assist customers when disputing charge offs to either prove the bank loss or take corrective action to correct a bank error.  Interface with reporting agencies to update to delete derogatory information.

 

  

   Consumer Collection Specialist

      11/93 – 10/00

 

  • Responsible for the working with commercial and retail customers to resolves charge offs on checking and savings accounts prior to agency placement.  Monitored repayment agreements with debtors and took corrective action with agreement was broken.

 

  

  Consumer Services Collections Dept. – Senior Collection Specialist

       06/89 – 10/93

 

  • Responsible for the collection of delinquent credit cards and secured/unsecured installment loans.  Prepared required documentation and collection letters for repossession of automobiles and foreclosures on homes on second mortgage loans.

 

 

 

 

 

  References :                      Furnished upon request          

  • ID#: 79496
  • Location: Boston, MA , 02128

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