medical front desk receptionist


24 Annabel st Dorchester Ma, 02125

(617) 406 - 9384


Harvard Pilgrim, Quincy, Ma

October 2015


Provider Service Representative

â—      Actively listening and assessing the providers needs, answering inquiries by clarifying desired information, fulfilling requests and authorizations.

â—      Maintains call center database by accurately entering client information.

â—      Educating providers on policies for authorizations and referrals.





Tufts Health Plan, Medford, Ma                                                                                

July 2015 - August 2015

Customer Service Representative

â—       Providing Customer Service to Tufts Network Health members and/or potential Members

â—       Functioning as the front-line contact for all members

â—       Provide members with information about eligibility within current plan, and resolving pharmacy issues with members and/ or providers as well


Maximus, Boston, MA                                                                                               

 July 2014 - July 2015

Customer Service Representative

â—       Provided Customer Service to MassHealth Members and/or potential Members 

â—       Functioned as the front-line contact for all members by responding to a high-volume of incoming calls from members and prospective members 

â—       Provided members with all current MCO options available to promote member choice within the assigned network or managed care providers, using knowledge gained through training and other sources 

â—       Accessed, read and interpreted intranet, client and provider data elements on all systems, including MMIS, MA-21 and MassServe 


Optimum Care Physical Therapy, Boston, MA                                                       

April 2013 - August 2013


â—       In Charge of maintaining patient files, answering calls and booking appointments.

â—       Supply maintain, introduction to medical billing

â—       Create templates to be sent to lawyer and insurance offices


Stop and Shop, Quincy, MA                                                                                    

October 2012 - April 2013


â—       Ensuring customers have a great check out experience, and are able to receive fair deals.

â—       Helping customers with any service they need from helping them to the car

â—       Or directions to the appropriate aisle needed.  


RSIG Security, Boston, MA                                                                                

September 2011 - December 2011

Security Guard

â—       Acted as security guard at several malls, sporting events, and movie sets

â—       Responsible for expensive equipment and ensuring the safety of individuals


Live-in Nanny, Dorchester, MA                                                                                  

August 2010 - January 2012

â—       Cared for the infant from 3 months until this past January

â—       Organized stimulating activities for play time

â—       Maintained the cleanliness of the home


Walter Denny Youth Center, Dorchester, MA                                                              

June 2009 - August 2009

Youth Counselor

â—       Chaperoned field trips

â—       Supervised total of fifteen children aged six to ten



Bunker Hill Community College, Charlestown, MA                                           

September 2011 - 2013

Barry University Miami Shores, FL                                                                

August 2013 - January 2014

Major: Criminal Justice



Computers: Microsoft Word (40 wpm), Excel, and PowerPoint, Introduction to medical billing program

Language: Fluent in Cape Verdean Creole, Proficient in Spanish (2 years)

  • ID#: 94195
  • Location: Boston, MA , 02125

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